What are the responsibilities and job description for the Clerk Finance Ops - Store Support position at Ahold Delhaize USA?
Category/Area of Expertise: Accounting/Finance
Job Requisition: 499381
Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: Retail/Dc Ops (5133576)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
This position is responsible for the timely and accurate reconciliation of electronic payments. Providing excellent customer service to our stores and our customers for any electronic payment questions or issue.
Principle Duties and Responsiblities:
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 499381
Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: Retail/Dc Ops (5133576)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
This position is responsible for the timely and accurate reconciliation of electronic payments. Providing excellent customer service to our stores and our customers for any electronic payment questions or issue.
Principle Duties and Responsiblities:
- Provide excellent customer service to our stores and customers. - We take live calls and Customer relations Cases from both Store and Customers about double charges to their account and issues they may have encountered using their payment cards.
- Research issues/variances for electronic payments by working with external vendors (First Data, American Express, Discover) by utilizing their web applications, and working with internal departments (stores, IT, Store Sales and Gift Card department).
- Recover funds from credit cards as a result of research.
- May require working with police departments, investigators, and the IRS on fraud issues with Payment cards.
- Reconcile the automated jobs for all EPS functions
- Required to sign a Non-Disclosure agreement due to having access to and working with confidential information.
- Pulling and Formatting Chargeback and fee data for all electronic tenders
- Processing JE to the ledger to balance all the above task
- Processing Declined Offline Transactions
- Strong computer skills - Excel, Word, Outlook
- Strong written and verbal communication skills
- Organization skills
- Ability to multi-task
- Team player
- Dependable and reliable - strong work ethic
- Excellent customer service skills
- High School Diploma
- 1 to 2 years experience
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.