What are the responsibilities and job description for the Service Coordinator position at Ahern?
Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?
With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Coordinator located in Des Moines, IA .
As a Service Coordinator, you will take incoming service calls, schedule technicians for customer visits to address emergency requests and preventative maintenance services. You will exhibit strong attention to detail while coordinating part ordering, issuing purchase orders, and assisting customers with invoicing/billing questions. This role will also involve assisting with the assembly of proposal and bidding documents and processing maintenance contracts and renewals. You will be responsible for maintaining customer database information and generating monthly reports. This is an exciting opportunity to be very instrumental in providing exceptional customer service to Ahern's service customers in the Des Moines regional area.
Ideal candidate should bring to Ahern two to five years of administrative support type experience, preferably within the construction industry, and/or a completed Associate's degree in an administrative program. Those who will excel as a Service Coordinator will have excellent customer service skills, strong attention to detail, and the ability to thrive in a fast-paced, deadline-driven work environment. Being proficient in Microsoft Office, Excel, and being technically inclined to learn industry-specific software will be essential. If you are ready to demonstrate this expertise, Ahern wants you!
What’s in it for you?
At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.
Here’s How We Stand Out From The Rest
Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.
With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Coordinator located in Des Moines, IA .
As a Service Coordinator, you will take incoming service calls, schedule technicians for customer visits to address emergency requests and preventative maintenance services. You will exhibit strong attention to detail while coordinating part ordering, issuing purchase orders, and assisting customers with invoicing/billing questions. This role will also involve assisting with the assembly of proposal and bidding documents and processing maintenance contracts and renewals. You will be responsible for maintaining customer database information and generating monthly reports. This is an exciting opportunity to be very instrumental in providing exceptional customer service to Ahern's service customers in the Des Moines regional area.
Ideal candidate should bring to Ahern two to five years of administrative support type experience, preferably within the construction industry, and/or a completed Associate's degree in an administrative program. Those who will excel as a Service Coordinator will have excellent customer service skills, strong attention to detail, and the ability to thrive in a fast-paced, deadline-driven work environment. Being proficient in Microsoft Office, Excel, and being technically inclined to learn industry-specific software will be essential. If you are ready to demonstrate this expertise, Ahern wants you!
What’s in it for you?
At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.
Here’s How We Stand Out From The Rest
- Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
- Incentives: A significant portion of our profits is shared with employees through bonus programs
- Generous PTO with the opportunity to buy additional time off
- Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
- Mental Health Resources: Free, full-service mental health care for you and your family
- Wellness Programs: Access on-site fitness centers, personal development funds, and more
- Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
- Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs
Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.