What are the responsibilities and job description for the Amway Grand Plaza Housekeeping Team Leader position at AHC Hospitality?
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here.
This is a full-time position requiring weekend availability.
This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY:
As a team leader in the housekeeping department, you will be responsible for assisting and directing a team of room attendants with their day-to-day operations. Team leaders need to create guest satisfaction by the detailed inspection of each guest room that is assigned. Responsible for making sure individuals sections are clean and well organized. Be able to coach and motivate individuals for improvement for the guest stay. Understand the importance of customer service skills and speaking with guests. Supplying their team with any communication that is necessary and get tools to ensure a successful day. Knowledgeable in the employee handbook and overall requirements for guest rooms. Team leaders will be reporting to their supervisors and managers for any issues or positive comments.
ESSENTIAL FUNCTIONS:
- Inspect guest rooms to quality standards put in place
- Attend departmental meetings.
- Follow AHC handbook policies and standard operating procedures.
- Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
- Reads or listens to Daily Beat.
- Reads and understands all memos that pertain to the housekeeping department.
- Uses other AHC hotels and staff as resources.
- Complete all daily responsibilities/cleaning task list.
- Inspect guest rooms to quality standards put in place
- Critique employee performance and productivity
- Assign daily work to employees
- Handle guest requests
- Work with other departments to ensure guest satisfaction
- Work with housekeeping managers to ensure proper productivity and quality standards
REQUIRED SKILLS:
- Able to work alone or in a team atmosphere
- Excellent customer service skills
- Effective listening skills
- Well groomed, must adhere to Amway Grand Plaza standards
- Organizational skills
- Able to work and adapt to a fast paced environment
- Able to work varied shifts, including weekends and holidays
- Detail Oriented
- Able to coach, train, and motivate team members
EDUCATION & EXPERIENCE:
- High school diploma or equivalent preferred
- Related experience is preferred.
PHYSICAL REQUIREMENTS:
- Ability to be on feet 8 hours per day
- Able to bend, twist, kneel, push and lift up to 50 pounds
- Is required to use hands and fingers to handle or feel objects
- Is required to frequently reach with hands and arms
- Is regularly required to talk or hear; taste or smell
- Is occasionally required to sit and stoop; kneel, crouch, or crawl
- Specific vision abilities required by this job include close vision, distance vision, and peripheral vision