What are the responsibilities and job description for the Genesys Cloud CX Specialist – Healthcare position at AH Infotech?
About the Role
We''re seeking a Genesys Cloud CX specialist to implement and integrate our contact center platform supporting patient engagement and care coordination. This role requires close attention to HIPAA compliance and healthcare workflows.
Responsibilities
- Implement, configure, and integrate Genesys Cloud CX for patient-facing contact center operations
- Build integrations with EHR/EMR systems, patient scheduling tools, and CRM platforms
- Design IVR flows (Architect) and omnichannel routing (voice, chat, SMS) for patient interactions
- Ensure platform configuration meets HIPAA and healthcare data privacy requirements
- Troubleshoot issues and support ongoing platform reliability
Required Skills
- 7 years implementing Genesys Cloud CX (or Genesys Engage)
- API/integration experience (REST, Genesys Platform API, webhooks)
- Experience integrating with healthcare systems (Epic, Cerner, or similar EHR/EMR)
- Understanding of HIPAA compliance in contact center/telephony environments
- Scripting experience (JavaScript/Python) for custom integrations
Nice to Have
- Genesys Cloud Certification
- Prior healthcare or payer/provider contact center experience
Salary : $80,000 - $120,000