Regional Industrial Account Representative

Industrial Account Representative

Local Multi-Site | Industrial Repair Operations

Travel: Local only, within a 60-mile radius — company vehicle and company-provided gas card provided

About AH Group

At AH Group, our mission is clear: to be the global leader in providing comprehensive repair solutions for the manufacturing and industrial automation industries. We pride ourselves on exceptional customer service, fast turnarounds, and clean, organized execution in everything we do.

Position Summary

We are seeking a Regional Industrial Account Representative to join our growing team. This field-based, customer-facing role is responsible for managing key accounts, identifying growth opportunities, and serving as the frontline representative of AH Group within a 60-mile radius. From engaging with stakeholders to transporting repair parts using a company-provided van, this role blends strategic account management with hands-on logistics. A strong customer-first mindset is essential to success.

• Multi-Site Customer Relationship Management: Serve as the primary point of contact across all assigned customer facilities. Build trust at each site, provide proactive status updates on open parts, and identify opportunities to deepen the relationship and grow the account.
• Local Travel & Parts Transport: Drive a company-provided vehicle, equipped with a company gas card, between assigned customer sites on a daily or near-daily basis within a 60-mile travel radius. Transport failed parts from customer facilities to the local AH Group processing location, as needed. No overnight travel required — all stops are within the local service area.
• Parts Identification & Collection: Proactively gather failed industrial components from designated areas at each facility, as needed. Assess and prioritize based on urgency and production impact.
• Inventory & ERP Data Entry: Accurately enter and maintain part data and transaction records in real time across all accounts. Full ERP training provided.
• Account Growth & Customer Service: Look for ways to expand AH Group's footprint at each site — additional service lines, increased volume, or new stakeholders. Treat every interaction as a chance to reinforce reliability and uncover opportunity.
• Supplier & Vendor Communication: Maintain proactive communication with suppliers and vendors to follow up on open orders and expedite critical shipments.
• Shipping & Receiving: Coordinate the shipping and receiving cycle for parts moving between customer sites, the local processing facility, and repair vendors, as needed. Verify counts, inspect condition, and document discrepancies.
• Downtime Prevention: Understand each customer's production priorities and treat at-risk or down machines as the highest priority, driving resolution with urgency.
• Documentation & Reporting: Maintain accurate records of parts transactions, site visits, and customer communications across all accounts.

Required

• Valid driver's license with a clean driving record; comfortable driving between multiple sites daily
• Exceptional communication skills — written, verbal, phone, and in-person — with plant personnel, customer management, and suppliers
• Strong sense of urgency and ability to prioritize across multiple accounts in a fast-paced environment
• Customer-first mindset with a commitment to building and growing relationships, not just maintaining them
• Strong organizational skills and attention to detail; able to manage multiple open transactions across sites without losing accuracy
• Comfortable performing physical tasks including lifting, handling, and moving industrial parts
• Basic computer proficiency; comfortable with data entry and learning new software systems
• Reliable, punctual, and self-directed — able to operate independently across a multi-site territory with a high degree of ownership

Preferred

• Experience in a customer-facing or account management role in manufacturing, industrial, or supply chain environments
• Familiarity with ERP or inventory management systems (full training provided)
• Background in parts, logistics, procurement, or vendor management
• Experience working across multiple sites or territories

• Lifting and carrying industrial parts and components; weights will vary (up to 40 pounds)
• Extended periods of standing, walking, and driving throughout the workday
• Bending, reaching, and hands-on handling of parts across multiple facilities
• Exposure to noise, machinery, and industrial conditions typical of active manufacturing plants

On a daily basis, the Industrial Account Representative will:

• Drive between assigned customer sites within the local territory to identify and collect failed or flagged industrial parts
• Transport parts to the local AH Group processing facility
• Enter and update part data and transactions in the ERP system across all accounts
• Communicate proactively with suppliers and vendors to manage open orders and expedite critical parts
• Coordinate inbound and outbound shipments; verify and document all activity
• Serve as the on-the-ground point of contact for each customer — providing updates, resolving issues, and identifying opportunities to grow the relationship

AH Group offers a competitive benefits package for full-time employees, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Matching
• Paid Time Off (PTO)
• Company-provided vehicle and gas card for all job-related local travel

Pay: $70,000-$75,000 plus incentive 

AH Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.