Service Writer

Purpose

Assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them. Must have working knowledge of Agriculture Equipment and Small Ag/Turf Equipment.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager maintains control until they are closed and invoiced
• Updates customer profiles using equipment, hours, or other information from the customer work order
• Maintains service accessories and supplies and prepares replacement orders
• May prepare Service Technician labor performance, productivity, and efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

• Working Knowledge of Agriculture Equipment and Small Ag/Turf Equipment
• Experience working in a service department
• Experience with basic accounting practices
• Experience with basic computer functions
• Experience working cooperatively in a team environment
• Experience communicating effectively
• High School Diploma, GED, or equivalent experience required; Associates degree preferred

Pay: $30,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $30,000 - $100,000