Lead Protective Services Officer (34478)

The Agua Caliente Cultural Museum is a new 48,000 square-foot state-of-the-art Museum, located in downtown Palm Springs, California, and includes a permanent 10,000 square foot gallery on the history, culture, and present times of the Agua Caliente peoples, a 2,200 square foot changing gallery, dedicated collections storage areas, a 1,000 square-foot dedicated retail space, education classroom, meetings rooms and an outdoor education garden.

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more.  

WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit www.aguacaliente-nsn.gov.

Position Summary

The Lead Protective Services Officer works in the Agua Caliente Cultural Museum’s Operations Department, aiding in implementing policies and procedures created for the safe and secure operation of the new 48,000 square-foot Museum. The position reports to the Manager of Protective Services and is the floor lead for the day-to-day operation of the Museum’s safety, security, and visitor service, reflecting the security program governing the Museum’s operating profile, as well as ensure a safe and secure environment for Tribal Members, visitors, and staff.

Essential Duties

• Acts as floor lead for Museum Operations safety and security for patrons and building; may assist officers and gallery attendants in securing Museum exhibits and facilities; schedules officers to meet day-to-day safety needs as well as for special events; interfaces regularly with Retail and Visitors Services to ensure a positive visitor experience.
• Observes and advises Protective Service officers and their assigned areas and ensures compliance with established policies and procedures and the maintenance of professional standards; monitors and evaluates performance; carries out transition procedures between shifts; assists in incident resolution as needed; provides ongoing employee training.
• May act as on-site safety manager in the absence of the Manager of Protective Services and/or designated personnel in emergency situations.
• Communicates to the Manager of Protective Services regarding maintenance and security conditions using various computer programs.
• Resolves complaints and provides back up support to officers during incidents where supervisory intervention is necessary; responds to staff and Museum patrons' requests for information in a manner consistent with the Museum's standards for customer service.
• Performs other duties as assigned.

The nature of the work requires some sustained physical effort involving considerable standing and walking for extended periods of time. Incumbents may be required to work any shift, rotating shifts, weekends, holidays; overtime may be assigned as necessary.

Supervision Exercised
The ACCM Protective Services Lead Officer provides supervision, training and scheduling of subordinate staff who provide security and perform other related duties for the Museum.

Qualification

• Two (2) years of verifiable experience as a museum guard; OR
• Two (2) years of verifiable experience supervising security guards

One year of full-time employment is equivalent to 2080 hours. (2080 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualifications by the filing deadline unless otherwise noted.

Note: Appointees to the ACCM Protective Services Lead Supervisor class must successfully complete a CPR and First Aid certificate prior to completion of the probationary period.

Verification:

Applicants may be required to submit verification of qualifying experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the ACCM.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Work Environment:

Work within the Museum, but, at times, may be responsible for patrolling outside grounds and Cultural Plaza. Patrols may be conducted in inclement weather such as rain, wind, cold, and extreme heat