What are the responsibilities and job description for the Office Manager position at AgSource?
Farmers all around the world need tools to help provide the very best care to their land and animals. From seed to cheese, we help support those farmers through our herd and feed management solutions, milk recording and analysis, agricultural testing, consulting and more.
For the past 60 years we’ve woken up each day to support those that never stop feeding the world – and we have no plans to quit. We set the standard for farm management solutions and fix our eyes on raising the bar to meet the next generation of expectations.
SUMMARY STATEMENT
AgSource is seeking a proactive and detail-oriented Office Manager to plan, direct, and coordinate all activities pertinent to the daily operations of the laboratory office. In this role, you will coordinate office staffing to have sufficient labor to accurately and promptly log sample information sheets, set up work files, process and print all product reports and maintain files and records for all lab services. You will provide clients with positive and effective support while resolving problems and responding to requests. In addition, provide office support in working with the finance department to maintain client A/R balances and abide by all CRI policies and procedures relevant to this position.
KEY RESPONSIBILITES
- Supervise all Office Assistant activities pertaining to the laboratory office.
- Oversee that all product laboratory information sheets are accurately and promptly entered. Set up database files for input.
- Maintain files and other records as needed in the laboratory.
- Initiate procedures and practices within the office that will maintain high levels of accuracy and efficiency in work output.
- Oversee all office communications with clients.
- Provide clients with required information in a timely manner.
- Actively listen to what clients are saying and respond accordingly.
- Track sample progress/status and respond to client inquiries.
- Route technical calls to appropriate staff.
- Communicate important client information to sales staff directly and with Highris
- Properly set up accounts in Dealer Maintenance and Highrise
- Be responsible for monitoring account aging and communicating with past due clients.
- Keep management, finance, and key personnel aware of account payment status.
- Work with Finance Division in solving client invoice and for payment.
- Maintain client records and financial information.
- Oversee processing of reports for all products.
- Monitor daily processing of all reports to make sure all data is reported properly.
- Monitor that all files are generated so that they are done properly (PDFs, Transmission Files, Excel).
- Monitor website and associated directories so that files are available for client access.
- Promote and adhere to safety in workplace.
- Support company and safety goals and follow safety policies and procedures. Immediately correct any unsafe conditions to the best of own ability and report any unsafe conditions and/or practices to the appropriate supervisor.
- Perform other duties and assume other responsibilities as assigned.
REQUIREMENTS
- High school diploma or GED preferred
- Strong organizational, multitasking, and time-management skills
- Excellent verbal, written, and customer service skills
- Detail-oriented and able to work quickly and accurately
- Strong computer skills and familiarity with databases
- Ability to lift up to 50 lbs
- Ability to work overtime as needed
- Proven leadership skills
BENEFITS
- Excellent Vacation and Sick Time Off Plans
- Medical, Dental, Vision Insurance
- 401k Plan with generous employer match
- Life Insurance, Short- and Long-Term Disability
- Ancillary Benefits Available
- EAP Program