What are the responsibilities and job description for the Client Service Manager position at AgSource?
Farmers all around the world need tools to help provide the very best care to their land and animals. From seed to cheese, we help support those farmers through our herd and feed management solutions, milk recording and analysis, agricultural testing, consulting and more.
For the past 60 years we've woken up each day to support those that never stop feeding the world – and we have no plans to quit. We set the standard for farm management solutions and fix our eyes on raising the bar to meet the next generation of expectations.
Client Service Manager – Ellsworth, IA
SUMMARY STATEMENT
AgSource is seeking a proactive and detail-oriented Client Service Manager to join our team. In this role, you will lead client-service and data-entry operations to ensure accurate, timely, and high-quality service delivery. You'll provide leadership to office staff, support financial processes, and help drive a positive experience for our clients every day.
KEY RESPONSIBILITES
Client Service & Data Entry
- Oversee daily client service and data entry operations
- Assist with lab reception duties
- Respond to client questions and troubleshoot issues
- Set up new accounts and maintain client databases in CRM, LIMS, and financial software
- Monitor sample throughput and report accuracy
- Report to regulating agencies in an accurate and timely manner
Route Coordination
- Communicate route information to clients
- Coordinate pickup schedules with Route Drivers
Team Leadership
- Supervise Data Entry Clerks, Customer Support Associates, Client Service Representatives, Team Leads, and Route Drivers
- Conduct annual performance reviews and support HR-related matters
- Provide training, mentoring, and development opportunities
- Implement procedures to maintain accuracy and efficiency
- Support testing and implementation of LIMS updates
Financial Support
- Monitor account aging and follow up with past-due clients
- Communicate payment status with management and finance
- Assist with billing and other financial reporting activities
What We're Looking For
- High school diploma or GED preferred
- Strong organizational, multitasking, and time-management skills
- Excellent verbal, written, and customer service skills
- Detail-oriented and able to work quickly and accurately
- Strong computer skills and familiarity with databases
- Ability to lift up to 50 lbs
- Ability to work overtime as needed
- Proven leadership skills