Air Import Coordinator - Bilingual Mandarin/Chinese required

About the role:

Overview: Join our team at AGS as an Air Import Operations Coordinator, where you'll be pivotal in ensuring the timely movement of shipments and maintaining efficient communication with clients and overseas agents. Your attention to detail and proactive approach will be instrumental in meeting key performance indicators (KPIs) and optimizing our logistics processes.

The Air Import Operations Coordinator will support the efficient movement and importation of shipments while ensuring timely delivery, accurate documentation, regulatory compliance, and a high level of customer service. The role will provide hands-on exposure to shipment coordination, customs clearance, air cargo operations, transportation, and international logistics.

Key Responsibilities:

• Open and maintain shipment files in the designated logistics system, ensuring information and documentation are complete and accurate.
• Monitor air import shipments from arrival through final delivery and provide timely status updates to customers and overseas agents.
• Verify cargo arrival information and coordinate with customs brokers to facilitate timely customs clearance.
• Coordinate with airlines, cargo terminals, ground handlers, trucking companies, bonded warehouses, CFS facilities, and other logistics partners to support the efficient movement of freight.
• Arrange pickups and final deliveries and monitor shipments to ensure service commitments are met.
• Communicate proactively with customers regarding shipment delays, documentation discrepancies, customs issues, and other operational matters.
• Assist with reviewing and maintaining shipment documentation and records in accordance with company procedures and applicable regulatory requirements.
• Assist with resolving customer, carrier, and vendor issues while maintaining professional and effective communication.
• Prepare transaction and shipment reports to support accurate and timely customer billing.
• Maintain accurate shipment status information within applicable logistics management systems.
• Learn and support bonded cargo, customs clearance, and other import-related processes as applicable.
• Collaborate with colleagues, supervisors, and department managers to support daily operational requirements.
• Perform additional duties and special projects as assigned.

Job Qualifications:

• Minimum of 1 year of Air Import operations experience highly preferred.
• Strong communication and interpersonal skills.
• Proactive with strong organization skills.
• Proficiency in Microsoft Office and computer skills.
• Excellent written and verbal communication skills.
• Experience with Cargowise is a plus.
• Previous experience in freight forwarding highly preferred.
• Fluent English is required; proficiency in Mandarin/Chinese required.

If you're passionate about e-commerce logistics, excel in a fast-paced environment, and possess strong communication and analytical skills, we invite you to apply for this exciting opportunity!