What are the responsibilities and job description for the Notifications Specialist position at AGS, LLC?
Job Description:
Job Summary:
The Notification Specialist coordinates shipping, installation, and regulatory notifications for AGS Slots and Tables products orders.
Responsibilities:
- Monitor, control and manage business operations to meet customer expectations and company goals.
- Thorough understanding of how to interpret regulatory shipping rules for the various products shipped to customers.
- Review Microsoft Business Central cues to ensure notifications are sent to comply with regulatory requirements and desired delivery dates.
- Ensure each order has the correct shipping addresses for cabinets, software and hardware.
- Populate the Compliance Notification Date and Software Ship Date on each order requiring notification to be in accordance with the regulatory shipping rules.
- Prepare and distribute shipping notifications to regulators, customers and AGS Sales, which may include special and complex customer/regulator supplied forms.
- Ensure compliance with company standards and procedures.
- Address customer inquiries, resolve issues and proactively obtain customer feedback.
- Update job knowledge by participating in educational opportunities.
- Maintains positive and healthy relationships with various teams to ensure customer service effectiveness.
- Other duties as assigned.
Skills and Requirements:
- High School or GED required.
- Associate’s degree or equivalent work experience.
- 2 to 3 years of experience preferred.
- General knowledge of ERP and/or CRM systems.
- Exceptional attention to detail.
- Strong customer service skills: friendly, approachable, and motivated with a strong work ethic and high degree of integrity.
- Experience with Microsoft Office Suite Programs.
Note: All offers are contingent upon successful completion of a background check.
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
Salary : $20 - $25