What are the responsibilities and job description for the Field Service Technician I position at AGS, LLC?
The Field Service Technician II has a proven electronics background with at least 2 years’ experience in a lesser role or 3 years’ experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their designated region. The Field Service Technician II position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Service Manager or Field Service Supervisor.
- Can provide technical training on most aspects of installations, theme changes, game software upgrades, server upgrades, etc.
- Provides “best in the business” customer service.
- Part of advanced support team sent in to troubleshoot and resolve technical problems.
- Performs site surveys at new Class II or Class III locations and functions as a primary liaison with internal technical teams for communicating project requirements.
- Expert contributor to field service message boards, and provides documentation for technical assistance with known problems.
- Performs preventative maintenance and general maintenance on AGS gaming equipment.
- Preventative maintenance is performed in a timely manner without prodding.
- Can easily identify replacement parts and their associated part numbers.
- Must be skilled at performing all gaming specific work orders.
- Will complete Site Surveys for basic work orders.
- Performs project management activities for basic work orders.
- Good understanding of computer networking infrastructure.
- Good familiarity of all AGS slot platforms and electronic table game equipment.
- Strong working knowledge of slot cabinet and table game topography and can diagnose and troubleshoot problems from top to bottom of machine.
- Completes all reports and paperwork in a timely manner.
- Participates in a weekly on-call rotation with other technicians in territory.
- Adheres to all safety guidelines during work hours, as set forth by AGS.
- A flexible schedule may be required, with the ability to work early mornings, nights, weekends and holidays as needed.
Skills/Requirements:
- High School diploma or GED required.
- Must be at least 21 years’ old.
- Minimum of 2 years’ experience as a Field Service Technician I or 3 years’ experience working in a technical gaming environment.
- Requirement to obtain licensing approval by tribal and/or state gaming regulators.
- Mechanically inclined; ability to use hand tools.
- Proficient in Microsoft Office suite (primarily Word, Excel, Outlook).
- Will provide technical support to Field Service Technician I.
- Must have a good working knowledge of customer’s policies and procedures prior to performing work orders.
- Advanced understanding of AC/DC electronics.
- Can use a multi-meter to troubleshoot electrical issues.
- Understands networking with CAT5 and fiber.
- High proficiency in multi-platform installs/upgrades/theme changes.
- Some working knowledge of the difference between Class II and Class III.
- Basic understanding of computer networking.
- Highly developed problem-solving skills.
- Positive attitude, teamwork mentality.
Physical Requirements / Work Environment:
- The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand, walk or sit for long periods of time and perform repetitive motion type tasks regularly.
- Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.
- While performing the duties of this job, the employee is regularly exposed to bending, twisting, climbing, reaching and squatting.
- While performing the job functions of this position, the employee frequently works near powered motor vehicles, power tools, and automated assembly fixtures.
- While performing this position, the employee regularly uses manual and powered hand tools, (electric, battery operated and/or air powered).
- Ability to work in a non-climate-controlled environment.
- While performing the job functions of this position, the employee will be required to operate a personal or work assigned vehicle. Must be able to drive long distances when needed.
This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
- Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
About AGS, LLC:
Headquartered in Las Vegas with offices and employees around the world, AGS (NYSE: AGS) is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners.AGS’ award-winning employee culture is unmatched among gaming equipment suppliers. The Company has won numerous awards for its employee experience, including being named four years in a row (2020, 2019, 2018, 2017) to the prestigious ‘Best and Brightest Companies to Work For in the Nation® and ‘Atlanta’s Best and Brightest Companies to Work For®; winning ‘Top Workplaces Nevada’ and ‘Top Workplaces Atlanta’; and earning Glassdoor’s ‘Best Places to Work’ Employees’ Choice Award 2020 based on confidential, unsolicited employee reviews.
