What are the responsibilities and job description for the Customer Care Coordinator position at Agri Beef?
POSITION PURPOSE:
FULL TIME IN-OFFICE, NOT A HYBRID OR REMOTE ROLE
The Customer Care Coordinator will work within Agri Beef’s Ecommerce Department. This division specializes in marketing premium beef and pork products direct to consumers via the website www.snakeriverfarms.com. The Customer Care Coordinator serves customers by providing product information, resolving product related problems, and providing overall customer care.
Candidate must exemplify leadership, communication, time management and team building skills when working with other team members to proactively evaluate the vision and strategy of the company. This is a demanding customer-facing position within the Customer Care team in a quickly growing, direct to consumer business.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- As the main point of contact for customers through phone, email, and web chat, you'll assist current and potential customers by answering questions about our products and services
- Resolve product and service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure the customer is satisfied
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Maintain a positive attendance record by demonstrating consistent and punctual attendance regularly
- Be available Monday through Sunday (primarily Monday through Friday standard business hours) at various times based on the monthly schedule
- Perform other related duties as assigned
- Perform additional department-related duties and responsibilities as assigned to support operational needs and team objectives
- Monitor AI-generated interactions and processes for accuracy, consistency, and quality, and report discrepancies or concerns to the Optimization Lead
QUALIFICATIONS:
- Outstanding verbal and written communications skills
- Ability to multitask and function in a fast-paced environment
- Excellent attention to detail
EXPERIENCE & EDUCATION:
- Customer service experience a plus, but not required
- Bachelor’s degree in Communication, Marketing, Public Relations, Journalism and/or Business preferred, but not required