SERVICE TECHNICIAN

Agren Appliance is Maine’s largest family-owned appliance and furniture retailer, proudly serving communities since 1969. With seven showrooms across the state and a reputation built on trust and service, we continue to grow by putting our customers and employees first. Our company culture is built on integrity, teamwork, and personal growth — and we’re always looking for motivated individuals to join our close-knit team.

As a Service technician, you will play a vital role at our company. We place emphasis on high level service and being able to make repairs for our customers exemplifies that. We are looking for candidate with proven mechanical ability who are self motivated and willing to work in a fast paced,  independent work environment. Experience service technicians are encouraged to apply!

• Pay: Starting at $25.00 (depending on experience) with opportunity for advancement
• Health, Dental, Short and Long term Disability, Critical Illness and Accident insurance
• Life Insurance
• 401K with Company match
• Paid time off and paid Holidays
• Employee Discounts

Schedule: Monday through Friday 7am- 5pm (or until you route is completed)

Position:  Service Technician – Non-exempt

Position Reports to: Service Manager

Job Purpose Summary: Service Products Sold by Agren– Provide Exemplary Customer Service

Key Responsibilities and Accountabilities:

• Install appliances per manufacturer’s specifications
• Troubleshoot, diagnosis, and repair underperforming appliances
• Communicate with customer any issues, what it will take to resolve, and how much it will cost
• Instruct customer on proper use and maintenance of their appliance
• Collecting payment when services are rendered
• Resolve customer issues/concerns – escalate unresolved issues to Service Manager
• Be respectful of customer’s property to avoid incurring damage
• Maintain company vehicle and equipment
• Conduct all transactions professionally as a representative of Agren Appliance

Physical Requirements:

• Frequently moves appliances weighing, floor to waist > 125 lbs.  
• Frequently lifts objects waist to overhead > 50 lbs.
• Frequently push/pulls 50-100 lbs.
• Frequent gripping of up to 75 lbs.
• Frequent forward bending, deep-knee bending, kneeling, twisting
• Operate a company vehicle
• The person in this position frequently communicates with customers and other employees
• Frequently exposed to changing weather conditions

 Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.