HR Services Manager

Madison, WI

Full-time | Monday-Friday | 8am - 5pm 

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a position that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

How You’ll Make a Difference (Essential Functions)

The Manager of HR Services is responsible for the oversight and daily operations of compensation, benefits, and employee relations. This position also serves as the HR Business Partner for designated teams, acting as the primary contact to advise and support staff and management of those areas.

Key Responsibilities

• Employee Relations
  • Oversees the performance management systems, processes, and tools (coaching, evaluations,
  • disciplinary actions, terminations).
  • Manages the processes and outcomes for employee complaints and investigations.
  • Partners with management and employees to enhance engagement and retention.
• Compensation
  • Ensures standardized job descriptions are up to date and accurate through job evaluation processes.
  • Conducts regular compensation market analyses and facilitates the process for recommendations of adjustments as needed.
  • Manages the compensation increases processes and the compensation reviews for new/modified positions or upon management request.
• Benefits
  • Coordinates the benefits strategy meetings with broker and leadership stakeholders.
  • Oversees the annual benefits renewal and open enrollment processes for all employee benefits.
  • Oversees the enrollment/change processes for staff entering/leaving benefit eligible status.
  • Resolves employee benefits-related questions or concerns.
  • Manages all benefits-related regulatory and reporting processes (5500, ACA, SPDs, etc.).
  • Administers the workers’ compensation processes and provides leadership over claims issues.
• HR Business Partner for Designated Teams
  • Coordinate the full recruitment process including consulting with hiring manager (job requirements, pay, and recruitment strategy, etc.), sourcing candidates, leading selection process, hiring, and initiating the onboarding process.
  • Provide consultation and guidance to managers on staffing, employee-related departmental policies and procedures, employee relations/performance management, training, engagement and staff development initiatives.
  • Lead or participate in investigations, unemployment responses and hearings, disciplinary meetings, performance improvement plans, etc.
  • Acts as liaison for employee benefits questions, leave of absence/ADA needs, or return to work issues.
  • Maintain in-depth knowledge of employment-related laws and regulations; evaluates their impact upon operations, and recommends policy and procedural improvements to management, as appropriate.
  • Interpret, communicate and administer human resource policies, procedures, laws, standards and government regulations. Seeks guidance from fellow managers, director and executive leader as appropriate and collaborates with legal counsel where necessary.
• Manage Staff
  • Hire, train, engage and retain department staff.
  • Assign, direct and verify the work of direct reports.
  • Assess staff performance and provide feedback, coaching, correction and development opportunities.
• Other Duties
  • Participate in internal work groups, meetings and committees relative to position responsibilities.
  • Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.
  • Develop and adhere to annual department operating budget.

You Bring (Qualifications)

• Bachelor’s degree in human resources, business, or related field, or other bachelor’s degree plus equivalent HR management experience.
• Five or more years of HR experience with increasing levels of responsibility
• Intermediate Microsoft Office Suite skills
• Ability to work effectively and cooperatively with others
• Experience using industry specific software
• Ability to communicate financial/business/technical/clinical information to all levels of the organization
• Experience developing policy and procedure
• Experience in project management, strategic planning and execution, budgeting, and controlling costs
• Ability to engage staff in Agrace’s strategic and annual operating plans and LEAN projects and to ensure strategies and improvements remain in practice
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Valid driver’s license, auto insurance, and access to a reliable vehicle
• Ability to use proper body mechanics and standard precautions
• Ability to be flexible in time and task to meet organizational needs

Benefits

• Competitive pay with free parking
• Health, dental, and vision insurance for employees who are hired for 28 hours per week (.7 FTE )
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving. 

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.

Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace Health Inc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.