What are the responsibilities and job description for the IT support position at Agnos health?
Description
- Provide first-level support for IT service related queries and issues via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Create bug service ticket for internal dev teams
- Communicate with stakeholders for potential service improvements
- Training users
- Create training materials
- UAT and Go-Live support
- Strong problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and prioritize tasks effectively.
- Understanding of healthcare industry is a plus