What are the responsibilities and job description for the Part Time Veterinary Receptionist position at Agnew Veterinary Hospital/Reproductive Services?
Job Summary
As a Part Time Veterinary Receptionist, you’ll keep the clinic’s front desk moving and help clients and their pets feel supported from arrival through follow-up. You’ll coordinate appointments, communicate clearly with clients and the veterinary team, and provide administrative support in a busy care setting. Your impact: Accurate, compassionate communication helps clients understand next steps and helps the care team focus on patients.
Responsibilities
- Client Service & Check-In: Greet pet owners and pets warmly, check patients in and out, assist with loading rooms as necessary, and verify registration details.
- Phone Triage & Scheduling: Manage multi-line phone systems, manage email and digital correspondence, kindly and accurately answer client inquiries, schedule appointments, and triage urgent or emergency cases as needed.
- Administrative & Records: Update practice-management software (EzyVet) with medical records, vaccination histories, and client notes.
- Financial Processing: As needed, collect payments, process credit/cash transactions, handle basic invoicing, and explain estimates or financing/payment options.
- Client Support & Empathy: Communicate calmly and compassionately with owners during high-stress, emotional, or grief-filled situations (such as urgent illness or euthanasia).
- Facility Upkeep: Keep the reception desk, hallway, lobby, client restroom, and waiting areas clean, organized, and alert team of issues.
- Cross-Functional Help: Assist veterinary technicians or assistants with basic animal handling, medication refills, or prescription call-ins when needed.
Experience
- Veterinary, veterinary clinic, front desk, customer service, or veterinary administrative support experience is valuable; familiarity with veterinary terminology and software is preferred.
- Able to communicate professionally, stay organized, and follow established procedures while supporting clients and animals.
- Strong customer service experience, with the ability to work accurately and efficiently while multi tasking.
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $18 - $20