What are the responsibilities and job description for the Care Coordinator position at AGING WITH COMFORT?
Job Posting: Care Coordinator
Location: Scranton, PA or Reading, PA
Company: Aging with Comfort
Employment Type: Full-Time
About Aging with Comfort
Aging with Comfort is a leading provider of non-medical home care and IDD support services across Pennsylvania. We deliver high-quality caregiving and personal care services that help adults remain safe, independent, and supported in their own homes. Our agency partners with Pennsylvania’s Community HealthChoices (CHC) waiver program, all Managed Care Organizations (MCOs), Options, Veterans Assistance Programs, and statewide ODP IDD services.
Our mission is to ensure that everyone has access to quality home care and support services. We are committed to helping individuals understand their options and empowering them to make informed decisions for a better quality of life.
Position Overview
The Care Coordinator is a dynamic, client-facing role that blends scheduling, service oversight, and EVV compliance. This position is ideal for professionals with experience as a Scheduler, Client Services Supervisor, or EVV Specialist in home care or home health settings. You’ll be the operational heartbeat of our Scranton or Reading office—ensuring caregivers are supported, clients receive consistent care, and systems run smoothly.
Key Responsibilities
Coordinate caregiver schedules to ensure consistent, high-quality coverage
Respond to call-outs, cancellations, and urgent staffing needs with speed and empathy
Serve as a primary point of contact for clients and caregivers, addressing service inquiries, concerns, and requests with professionalism and care
Answer and triage a high volume of incoming phone calls from clients, caregivers, and referral sources
Provide timely, courteous, and solution-oriented support to callers, escalating issues when necessary
Communicate clearly with clients, caregivers, and internal teams regarding service updates and scheduling changes
Train caregivers on EVV systems (e.g., HHAeXchange), including clock-in/out procedures
Monitor EVV compliance and resolve issues related to telephony, mobile app, or paper logs
Maintain accurate documentation in agency software and update client and caregiver records
Support client satisfaction by following up on service quality, resolving complaints, and ensuring prompt issue resolution
Uphold HIPAA standards and ensure confidentiality of all client and caregiver data
Qualifications
High school diploma or GED required
Two or more years of experience in home care, home health, or healthcare scheduling preferred; comparable customer service experience in a fast-paced, service-oriented environment will be considered
Proficiency in Microsoft Office and scheduling platforms (HHAeXchange experience a plus)
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Customer service experience in a healthcare or service-oriented setting strongly preferred
Bilingual (English/Spanish) preferred
Familiarity with Medicaid waiver programs and EVV regulations a plus
What We Offer
Competitive pay and benefits package
Opportunity to earn performance-based incentives
Supportive team culture with growth opportunities
Training in EVV systems and care coordination best practices
A chance to make a meaningful impact in the lives of clients and caregivers
How to Apply
To apply, please email your resume and cover letter to both hr@agingwithcomfort.com and hengelberg@agingwithcomfort.com. Be sure to specify whether you are applying for the Scranton or Reading office.