What are the responsibilities and job description for the Contract Renewal Specialist position at Agilysys?
Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys.
Contract Renewal Specialist
This is an In-Office Role. Local Candidates Only.
Job Description
The Renewal Specialist plays a critical role in the fulfillment of customer agreements and timely invoicing for all maintenance/support items including SaaS and proprietary as well as third party.
Key Responsibilities
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.
Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
Privacy Policy | Agilysys
EEO/AAP Employer
M/F/V/D
Contract Renewal Specialist
This is an In-Office Role. Local Candidates Only.
Job Description
The Renewal Specialist plays a critical role in the fulfillment of customer agreements and timely invoicing for all maintenance/support items including SaaS and proprietary as well as third party.
Key Responsibilities
- Negotiate all facets of renewal contracts. Develop win-win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they receive from their product.
- Engage customers in conversations around renewal readiness, timing, and general customer needs.
- Partner with Support and Customer Success organizations to review customer value achievement and achieve high product adoption and use.
- Provide management with regular and accurate forecast updates on renewal status and escalate when needed.
- Identify customer needs and demonstrate account management capabilities to guide renewal closure.
- Maintain an understanding of product licensing models to provide sales and customer assistance in licensing discussions.
- Drive and own the renewal processes in collaboration, from reach out and negotiation to confirmation.
- Work closely with the Customer Success, Finance, and Sales teams to retain customer contracts, secure renewal, and support the accounts’ growth.
- Maintain a rolling 120-day renewal forecast by segment and/or territory
- Enhance the renewals process playbook to maximize account and ARR retention
- Handle escalations relating to contract questions, negotiations, and requests
- Identify Process gaps to improve efficiency
- 1 years of relevant experience in a client-facing role, ideally in SaaS companies
- Effective communicator, strong interpersonal and collaboration skills
- Motivated, driven and results-oriented
- Strong negotiation, presentation, and closing skills
- Self-motivated, proactive, energetic team player
- Proven experience with owning a renewal process E2E
- Experience in working closely with cross-functional teams (sales, finance, legal, Professional Services) to reach primary goals
- Reporting a rolling 120-day renewal forecast by segment and/or territory
- Handling escalations relating to contract questions, negotiations, and requests
- Approaches work with empathy and a creative, problem-solving mindset
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.
Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
Privacy Policy | Agilysys
EEO/AAP Employer
M/F/V/D