Enterprise Customer Success Manager - Central

** For immediate consideration submit your application on our website: https://www.agiloft.com/jobs.htm

Thrive with Agiloft

Are you an experienced Enterprise Customer Success Manager who is successful, motivated, smart, energetic, and looking for a rewarding position in a growing, profitable, and dynamic company?

Agiloft is looking for an Enterprise Customer Success Manager that thrives working in a fast-paced organization with interesting business challenges requiring smart solutions.

Position Overview

Agiloft is looking to hire an experienced Enterprise Customer Success Manager to drive the success of its largest customers and ensure maximum value is provided to them.
You will be responsible for building customer relationships, driving stickiness of our products and services, day-to-day customer interactions and communications, securing account renewals, and advocating as the voice of the customer internally.

Our ideal candidate will work well in a fast-paced but remote work environment, achieve results through data-driven efforts, be comfortable analyzing data to tell a compelling story, and have a knack for developing deep relationships that foster trust through strategic partnership.

Job Responsibilities

• Act as an advisor to the customer with a customer-first mindset by understanding their business needs and helping them succeed
• Provide expertise by identifying what the client needs and the areas of value that Agiloft can provide.
• Set clear, transparent goals to meet client needs while collaborating across teams internally to deliver results.
• Maintain clear and consistent communication between with customers and internal stakeholders
• Be passionate about data, the customer/consumer, and driving genuine change
• Represent the voice of the customer to inform our sales process and product roadmap

Required Qualifications

• 4 years in Customer Success, Relationship Management, or Account Management
• Experience working with large enterprise customers Exceptional communication skills, highly organized, collaborative, and detail-oriented
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
• Bachelor's degree or equivalent in any subject Excellent teamwork skills with experience in working with cross-functional teams to deliver results
• Client relationship building and management with a track record in influencing and driving change
• Work delivery oversight with project and pipeline management skills Listening, questioning, and client interview techniques
• Passion for data, the customer/consumer, and driving change with strong analytical skills
• Experience with MS Excel Excitement for being in a startup environment

Preferred Qualifications

• JD or MBA

Company Benefits and Perks

• Competitive salary
• Health, dental, and vision insurance
• Voluntary Life-AD&D, Short-Term Disability, Long-Term Disability
• 401k plan with company match
• Paid Parental Leave policy
• Referral bonuses
• Generous vacation and flexible work schedules
• Professional development and career growth opportunities
• Awesome team members

Interested? Apply now!

For a full list of open positions and to submit your application, go to our website https://www.agiloft.com/jobs.htm

Why Join Agiloft?

Agiloft, Inc provides agile software for contract lifecycle management (CLM) with an industry-leading reputation for customer success.  To match the growing demand for CLM software, we are looking to find great talent to support and build our rapidly growing company. As a remote-first employer, Agiloft hires from a number of different geographies and is looking for individuals from diverse backgrounds who can contribute to our high-performing team, support our business, and enrich our positive, diverse, and inclusive culture.

We are very proud of our five-star employee rating on Glassdoor and that 99% of Glassdoor users would recommend us to a friend, and this is proof that our people are our greatest asset. We provide a competitive salary and a comprehensive benefits package including medical/dental/vision, 401k matching, and parental leave. But most importantly, we want to invest in YOU by providing opportunities for career growth, personal development reimbursements, employee wellness resources, and interactive communities, and employee resource groups. For more information, check out our website: www.agiloft.com

**Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply**

Agiloft is an equal opportunity employer and prohibits discrimination of any kind. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, nationality, sex, age, sexual orientation, gender identity and/or expression, marital status, pregnancy or related condition, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Work Location:

• Fully Remote

Work Location: Remote