What are the responsibilities and job description for the Customer Service position at Agilix Solutions?
Agilix Solutions is looking for a talented, customer service-oriented person to help us maintain the highest levels of customer satisfaction in every area of our business. We are a company that recognizes talent and provides the opportunity for development and career growth. This person will handle customer’s backorders, customer returns and troubleshooting. In addition, this person will serve as a key contact and liaison to our inside and outside salespeople while working with accounting, our purchasing department, and our warehouse people.
This role will report to the Branch Administrator.
Responsibilities
With a robust history dating back nearly 130 years, Agilix Solutions delivers meaningful solutions to our customers in the industrial, commercial, and construction markets. We have longstanding partnerships with top manufacturers of automation, electrical, datacom, power transmission, safety, industrial supply, lighting, and solar solutions.
Agilix Solutions Equal Opportunity / Diversity & Inclusion Statement
Agilix Solutions values the unique contributions and perspectives of our team members. We are committed to a policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status.
Every effort is made to ensure that our hiring, salary administration, promotion and transfer are based solely on job requirements, job performance and job-related criteria.
Our policies and practices relating to compensation, benefits, transfer, retention, termination, training, self-development opportunities, as well as social and recreational programs - are administered without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, veteran status or other basis prohibited by law.
Agilix Solutions is an Equal Opportunity Employer.
This role will report to the Branch Administrator.
Responsibilities
- Answer and direct incoming calls via Microsoft Teams.
- Manage customer returns and orders after the point of sale by using problem-solving skills to resolve account-related issues.
- Scan and email vendor invoices to AP department.
- Receive and process customer checks (scan and email).
- Sort and distribute incoming mail.
- Make weekly bank deposit.
- Manage the supply closet and order office supplies.
- Coordinate branch events (customer appreciation days, customer seminars, meetings).
- Review and file various documents.
- Assist with additional administrative tasks as needed.
- Develop an understanding of the workflow from inventory, sales, accounting, and purchasing.
- Enter quotes, sales orders, and create purchase orders. Maintain accurate data entry of customer information.
- Handle customer service-related issues to meet the needs of the clients and vendor relations.
- Support Outside Account managers.
- Become a participant on the after-hours emergency rotation team.
- Experience working in distribution is preferred
- High degree of customer service ability
- Ability to multi-task
- Strong organizational abilities and attention to detail
- Strong abstract reasoning abilities
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account (Employer contributions for 1 st year only)
- 401(k) (Company match contributions and discretionary annual profit-sharing plan)
- Company Sponsored Life Insurance
- Company Sponsored Short-Term Disability
- Company Sponsored Long-Term Disability
- Employee Assistance Program
- Legal Services
- Critical Illness
- Life Insurance
- Dependent Care/FSA
With a robust history dating back nearly 130 years, Agilix Solutions delivers meaningful solutions to our customers in the industrial, commercial, and construction markets. We have longstanding partnerships with top manufacturers of automation, electrical, datacom, power transmission, safety, industrial supply, lighting, and solar solutions.
Agilix Solutions Equal Opportunity / Diversity & Inclusion Statement
Agilix Solutions values the unique contributions and perspectives of our team members. We are committed to a policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status.
Every effort is made to ensure that our hiring, salary administration, promotion and transfer are based solely on job requirements, job performance and job-related criteria.
Our policies and practices relating to compensation, benefits, transfer, retention, termination, training, self-development opportunities, as well as social and recreational programs - are administered without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, veteran status or other basis prohibited by law.
Agilix Solutions is an Equal Opportunity Employer.