What are the responsibilities and job description for the ServiceNow Lead position at Agility Technologies Inc?
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
ServiceNow Lead
A ServiceNow Lead is a senior technical and operational role responsible for managing, configuring, and evolving the ServiceNow platform to meet organizational IT service management (ITSM) and business needs. This role blends leadership, technical expertise, and strategic planning to ensure the platform is stable, secure, and aligned with business goals. Must be an architect/hands-on lead.
A ServiceNow Lead is a senior technical and operational role responsible for managing, configuring, and evolving the ServiceNow platform to meet organizational IT service management (ITSM) and business needs. This role blends leadership, technical expertise, and strategic planning to ensure the platform is stable, secure, and aligned with business goals. Must be an architect/hands-on lead.
Must be local to the DMV area. Also, must have the ability to obtain a clearance, and have 15 years IT experience. Must have federal contracts experience.
Key Responsibilities
- Platform Management: Oversee the development, implementation, and ongoing maintenance of the ServiceNow platform, including upgrades and performance optimization
- Solution Design & Configuration: Lead the configuration and customization of ServiceNow modules such as Incident, Change, Problem, and Service Catalog Management, ensuring alignment with ITIL and ITSM best practices
- Integration & Connectivity: Ensure seamless integration with other IT systems, APIs, and business applications.
- Team Leadership: Lead, mentor, and manage a team of ServiceNow developers and administrators, providing technical guidance and fostering best practices .
- Governance & Standards: Establish and enforce governance, security, and compliance standards for the platform .
- Problem Resolution: Troubleshoot issues, monitor system performance, and resolve critical incidents or outages .
- Stakeholder Collaboration: Work closely with IT operations, service desk, security, identity, and business teams to align platform capabilities with operational needs .
- Reporting & Improvement: Prepare reports on platform usage, performance, and improvement areas; drive continuous improvement initiatives .
Required Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: 5 years of ServiceNow experience, with proven leadership in managing a ServiceNow platform.
- Technical Skills: Strong understanding of ServiceNow ITSM, ITIL frameworks, JavaScript, REST/SOAP APIs, HTML/CSS, and ServiceNow scripting. Must know Agentic AI capabilities on SNoW.
- Methodologies: Experience with Agile methodologies and project management .
- Certifications: Preferred ServiceNow certifications such as Certified System Administrator or Certified Implementation Specialist .
Skills & Competencies
- Leadership and team management
- Technical problem-solving and system optimization
- Strong communication and cross-functional collaboration
- Ability to manage multiple priorities and deliver under deadlines
- Knowledge of governance, security and compliance in IT environments
Flexible work from home options available.