What are the responsibilities and job description for the Windows 11 System Support Technician position at Agility Software Solutions?
Job Details
Windows 11 System Support Technician
Duration: 12 months
Location: Sacramento, CA (Onsite)
Client is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties.
Deliverables include, but are not limited to:
Provide Technology Support for Windows 11 Lifecycle
Perform computer user data and software inventory services
Perform lifecycle replacement computer services
Provide computer technical hardware & software assistance
Perform user, hardware, software inventory services
Perform conference room technical support services
Perform committee and board meeting technical support
Complete assigned tasks in Ticketing System
Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support
Mandatory Requirements
Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution
Must have provided technical support in the last 3 years.
Must have experience in troubleshooting and working with Windows 11
Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain
Must have a minimum of 2 years of experience with Windows operating systems and user profile support
Must have a minimum of 2 years of imaging experience.
Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment.
Must have OS & Computer Hardware Lifecycle Replacement
Desirable Qualifications
CompTIA Technician (Must)
ServiceNow experience
Software Installs experience
Experience with diagnoses, research and resolve computer software issues
Client is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties.
Deliverables include, but are not limited to:
Provide Technology Support for Windows 11 Lifecycle
Perform computer user data and software inventory services
Perform lifecycle replacement computer services
Provide computer technical hardware & software assistance
Perform user, hardware, software inventory services
Perform conference room technical support services
Perform committee and board meeting technical support
Complete assigned tasks in Ticketing System
Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support
Mandatory Requirements
Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution
Must have provided technical support in the last 3 years.
Must have experience in troubleshooting and working with Windows 11
Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain
Must have a minimum of 2 years of experience with Windows operating systems and user profile support
Must have a minimum of 2 years of imaging experience.
Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment.
Must have OS & Computer Hardware Lifecycle Replacement
Desirable Qualifications
CompTIA Technician (Must)
ServiceNow experience
Software Installs experience
Experience with diagnoses, research and resolve computer software issues
Thanks & Regards, Rajesh kumar
Manager Sales
Agility Software Solutions
Work :
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $30 - $40