Experienced Customer Service Representative

About Us

At Agility Retail Group, our people are the driving force behind everything we do. We’re proud to deliver world-class service to our clients and vendor partners—and we’re looking for individuals who share that same commitment to excellence.

As one of North America’s largest and fastest-growing producers of retail environments, Agility Retail partners with global brands and retailers to bring their in-store vision to life. From award-winning store designs and custom fixtures to signage and décor, our team manages every step—from concept to completion. Our continued growth has created an exciting opportunity for a self-motivated and energetic Customer Service Representative to join our Mansfield, MA team.

About the Role

The Customer Service Representative will be responsible for accurate data entry, effective communication with customers and contractors, and support across assigned accounts. Once trained on our products, processes, and systems, this individual will take on increased ownership of account activity, serving as a key liaison between our on-site production team, managers, and clients.

Key Responsibilities

• Answer, screen, and route incoming office calls
• Learn and effectively use our ERP system for part number creation, sales orders, and quotes
• Accurately process customer and contractor work orders
• Assist customers with product-related questions and general inquiries
• Resolve product or service issues by identifying concerns, determining root causes, and implementing solutions
• Track customer orders to ensure timely and accurate delivery
• Work with customers and Account Managers to resolve pricing or invoicing discrepancies
• Collaborate with Project Managers to quality-check orders prior to shipment
• Independently manage small or special projects from start to finish
• Assist with internal and client-facing reporting as needed

Requirements

• 3 years of customer service experience
• Exceptional attention to detail
• Comfortable working in a manufacturing environment
• Intermediate proficiency with MS Office (Outlook, Word, Excel)
• Ability to work independently and collaboratively in a team setting
• Strong interpersonal, customer service, and decision-making skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Strong organizational skills and accuracy in all work
• Bachelor’s degree or equivalent experience
• Preferred: Experience with CAD, ERP systems (Acumatica), or signage industry familiarity

Why Agility Retail

Agility Retail offers a comprehensive benefits package and a workplace that values collaboration, growth, and innovation.

We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 3 years (Preferred)

Work Location: In person

Salary : $45,000