Deployment Engineer

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team. In this role, you will provide hands-on technical support, contribute to key technology initiatives, and ensure an exceptional support experience for users across the organization. The ideal candidate thrives in fast-paced, high-profile environments and brings both strong technical acumen and outstanding communication skills.

Key Responsibilities

Team Collaboration

• Work closely with IT peers and business stakeholders to provide a cohesive and seamless support experience.
• Share knowledge and contribute to internal documentation, playbooks, and training materials.
• Participate in team meetings and actively support knowledge-sharing culture.

Technical Expertise

• Hands-on experience supporting Windows 11.
• Skilled in Microsoft 365 (M365) services and applications support.
• Proficient in Active Directory (AD) administration.
• Experience with System Center Configuration Manager (SCCM).
• Familiarity with Azure Active Directory (Azure AD).
• Experience managing mobile devices through Microsoft Intune.
• Working knowledge of iOS device management and support.
• Understanding of ITIL practices and frameworks.

Non-Technical Expertise

• Proven track record supporting users in fast-paced, high-profile environments.
• Excellent communication skills, with the ability to interact effectively and professionally at all levels, including with high-visibility individuals.
• Strong analytical and problem-solving skills with a focus on root cause analysis and continuous improvement.