What are the responsibilities and job description for the Tier 1/Tier 2 - IT Network Desktop Technician position at Agility Network Technologies, LLC?
Why Work Here?
“For nearly 20 years Agility has provided top tier technology services. Our team is strong and committed as we continue to grow with our expanding client base and their diverse & ever-changing technology needs.
Full Job Description
Agility Network Technologies, a local IT Managed Services Provider in North Florida / South Georgia for over 19 years, is seeking a qualified IT Desktop Support specialist. This job requires both inside and onsite client site visits in the greater Tallahassee/South Georgia area.
Primary responsibilities will include:
Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.
Daily Management of Windows Desktop support.
Providing support for issues ranging from desktop configuration and network application troubleshooting.
The ideal candidate will be self-motivated with the ambition to problem-solve, resolve issues and possess the ability to effectively communicate and be able to work independently or in a team environment. This a dynamic environment where our team works from the office as well as local client offices as needed. We are only interested in candidates that already reside in our service area.
CORE REQUIREMENTS:
Minimum 1 to 3 years’ experience in Windows Operating environments.
Must possess knowledge of troubleshooting skills in Windows environments/Mac OS
Possess Knowledge of Microsoft Office 365 administration.
Strong written and verbal communication skills.
A sense of urgency and responsibility for following through on projects.
Must have reliable transportation for local in person support.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Experience:
- Network support: 1 year (Required)
Work Location: In person
Salary : $40,000 - $45,000