What are the responsibilities and job description for the Biomedical Services Manager position at Agiliti?
Who We Are
Agiliti is a leading provider of medical equipment management solutions, helping healthcare organizations deliver safe, high-quality, and cost-effective patient care. Our teams ensure critical equipment is ready, reliable, and available when it matters most. We are committed to operational excellence, customer partnership, and developing strong leaders who drive performance across regions.
What’s in it for You?
- Leadership Impact: Manage and develop a team of 11 technicians across Kansas, Western Missouri, and Northern Arkansas
- Strategic Role: Influence operational performance, customer satisfaction, and revenue growth
- Career Advancement: Opportunities to grow within a national healthcare services organization
- Competitive Compensation: Salary performance incentives
- Comprehensive Benefits: Medical, dental, vision, 401(k), PTO, and more
- Autonomy: Lead regional operations with strong support from senior leadership
What You Will Do in This Role?
As a Technical Services Manager, you will provide overall strategic direction, leadership, and management for biomedical and field service technicians within your assigned region.
- Lead and manage day-to-day operations of a technical services team supporting customers across a multi-state territory
- Provide strategic direction to achieve individual, team, and organizational performance goals
- Act as primary customer contact to maintain strong relationships, resolve critical issues, and ensure high service quality
- Partner with Divisional Directors, Account Executives, Operations Managers, and service teams to drive revenue growth, cost containment, and service expansion
- Manage customer equipment records, service schedules, and contract data within company systems
- Oversee preventive maintenance, repairs, parts inventory, and equipment lifecycle management
- Ensure compliance with equipment recalls, upgrades, regulatory requirements, and documentation standards
- Monitor service expenses, inventory, technician productivity, and fleet compliance
- Manage internal requisitions, purchase orders, and parts/supply inventory
- Maintain accurate documentation for billing and regulatory compliance
- Support district operations and step in for Operations leadership as needed
- Recruit, train, coach, and develop technical staff, including ongoing performance feedback and career development
- Foster a culture of accountability, teamwork, continuous improvement, and safety
- Manage and maintain operational budgets and financial performance expectations
- Proactively identify and implement continuous improvement initiatives
- Perform additional duties as assigned