Hospital / Customer Service Technician

The Hospital/Customer Service Technician is responsible for equipment management tasks. These tasks will take place both in the district locations as well as hospital facilities, including: delivering equipment, accessories and disposables to patient rooms; delivering equipment to standby locations; picking up soiled equipment; cleaning, processing and testing equipment; providing InService to hospital staff on fleet equipment, conducting equipment tracking rounds throughout the patient rooms; and recording each activity by scanning equipment as it is completed, adhering to and executing on quality standards, maintaining a Visual Workplace Standardization, and other duties as assigned.

Knowledge and Physical Requirements

• 21 years of age or older, High school diploma or equivalent.

• Prior work experience in hospital setting or customer service required.

• Basic computer skills.

• Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.

• Able to lift and/or push 75 pounds.

• Able to stand and walk for long periods of time.

• Valid driver's license and potential for DOT certification.

Behavioral Skills (How the jobholders must conduct themselves with other people.)

• Possesses quality orientation with a "get it right the first time" attitude.

• Complies with patient privacy laws in all matters.

• Maintains and projects confidence, enthusiasm and a professional image.

• Flexible, coachable.

• Demonstrates strong communication skills (listening, writing and speaking).

• Demonstrates team orientation and shows respect for others.

• Proactive and self motivated.

• Organized; prioritizes to meet deadlines.

• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.

• Maintains a clean and safe work environment.

• Customer-focused; willing to go above and beyond.

Practical Skills (Tasks that the job holder must be able to do and demonstrate.)

• Able to dialogue with clinical staff on the topics of equipment features, functionality, etc.

• Understands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements.

• Ensures prompt and courteous service is delivered to all customers in person and in all communications.

• Takes customer equipment requests and fills orders within established time line.

• Safely and properly delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, configuration, accessories and disposables. Picks up, cleans and processes all soiled equipment, preparing it for "patient ready" use following all company and hospital protocols.

• Conducts equipment tracking rounds using handheld scanners to capture equipment activities.

• Runs reports as required by supervisor and monitors equipment levels.

• Inspects, cleans and tests medical equipment for functionality, following approved written procedures.

• Educates and engages customers at the time of delivery, detailing customers on the features and functionality of the equipment,

• Inspects, cleans and tests medical equipment for functionality, following approved written procedures.Records all non-functional equipment that has been reported by customer.

• Completes all paperwork accurately and in a timely manner to ensure accurate documentation for billing and required regulatory compliance.Completes safety inspections/preventative maintenance on equipment (when applicable).

• Documents all equipment incidents in occurrence with both company and customer policies.

• Shares information with all team members to improve ability to service customers and define opportunities for the district team.

• Assists with inventory management.

• Resolves customer complaints and ensures customer satisfaction; provides all customer feedback to the supervisor in a timely manner.

• Performs other assigned duties.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Agiliti