What are the responsibilities and job description for the Service Desk Specialist position at Agile Resources, Inc.?
Our client is looking for a Service Desk Specialist to join their team!
Location: Onsite in Kissimmee, Florida
Pay: $22-$24/hour W2
Here Is What You Will Be Doing
Location: Onsite in Kissimmee, Florida
Pay: $22-$24/hour W2
Here Is What You Will Be Doing
- Provide remote installation, troubleshooting, repairing, and maintenance for IT systems.
- Act as the first point of contact for clients via phone, email, and in-person.
- Document, track, monitor, and communicate the status of incidents in adherence to IT policies.
- Diagnose and determine the root cause of issues, and communicate resolutions clearly to users.
- Perform daily system monitoring, verifying the integrity and availability of hardware and software.
- Apply operating system updates, patches, and configuration changes.
- Support core systems including Active Directory, MS Exchange, and System Center Configuration Manager (SCCM).
- Maintain accurate inventory and asset information.
- Develop and maintain technical documentation and procedures.
- Provide technical support after normal work hours when necessary.
- High School diploma or equivalent.
- 3 years of IT support experience
- Proven ability to provide support via phone, web chat, remote access and in person.
- Knowledgeable, responsible and skilled experience in telecommunications systems
- Experience with Windows desktop management tools such as SCCM, PowerShell, or Intune.
- Experience in supporting enterprise phone systems (on-premises or cloud).
- Basic knowledge of networking operations and procedures.
- Ability to write and interpret technical documentation.
- CompTia A Certification is preferred
Salary : $22 - $24