What are the responsibilities and job description for the IT Operations Project Manager position at Agile Defense?
About Agile Defense
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.
Requisition #: 1536
Job Tittle: IT Operations Project Manager
Location: Alexandria, VA
Required Clearance: Secret
Required Certifications: Security , ITIL v4 Foundations, Scrum Master, Agile Coach, or Scrum@Scale-related certification
\n- Drive day-to-day delivery coordination across technical, service, and operational workstreams Manage IT Operations projects from ideation to completion by requirements analysis, planning, monitoring, risk management, stakeholder management, and status reporting.
- Support the Program Manager in monitoring program health, delivery trends, risks, dependencies, and performance metrics, escalating issues when needed
- Partner with customer stakeholders, IT team leads, and internal leadership to align priorities and improve execution Maintain strong visibility into service performance, delivery quality, SLA attainment, and customer satisfaction
- Develop, improve, and manage dashboards, reporting cadences, and executive-level operational insights Help establish and reinforce effective ways of working across teams, including Agile, Scrum, Kanban, and hybrid delivery models
- Support audit readiness, compliance requirements, process documentation, and operational governance activities Lead continuous improvement efforts that reduce waste, improve cycle times, and strengthen delivery predictability
- Facilitate meetings, reviews, retrospectives, planning sessions, and stakeholder engagements that drive clarity and accountability
- Demonstrated experience managing operational performance, delivery oversight, and stakeholder communications
- Professional experience working with Agile, Scrum, Kanban, or hybrid program delivery models
- Experience using reporting and visualization tools to communicate trends, status, risks, and performance
- Ability to work across technical and non-technical teams to align priorities and drive outcomes
- Strong written and verbal communication skills with ability to brief both leadership and customers
- Experience supporting compliance, documentation, process discipline, or audit-readiness efforts Ability to identify breakdowns in systems or workflows and implement pragmatic solutions
- Leadership presence without ego -Operational rigor without bureaucracy bloat -A systems mindset, not just task tracking
- Strong customer instincts and contractor professionalism -The ability to coach teams while still holding the line on standards
- Highly organized and detail-oriented, yet comfortable with managing change. Comfort moving between strategy, reporting, facilitation, and execution Success Measures in the First 6–12 Months -Builds trust with customer stakeholders and internal leads quickly
- Establishes strong visibility into delivery health, risks, and performance -Improves coordination across teams and reduces execution friction
- Maintains or improves SLA and service performance metrics-
- Strengthens reporting quality and leadership decision support
- Supports clean contract execution, documentation, and governance -Identifies meaningful process improvements that improve throughput, predictability, or customer experience
- Program and project leadership
- Delivery management
- Stakeholder engagement
- Cross-functional coordination
- Resource planning -Risk and issue management
- Continuous improvement -Agile and Lean practices -Executive communication
Our Core Values
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
- Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
- Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
- Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
- Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
- Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
- Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities