What are the responsibilities and job description for the Customer Service Representative position at Agile Cold Storage?
About Agile Cold Storage
Agile Cold Storage is a privately held provider of automated and conventional temperature-controlled warehouse solutions. Founded in 2020, the company focuses on safety, technology-driven operations, and long-term partnerships across the cold-chain industry. Agile Cold Storage maintains a strong, people-first culture grounded in teamwork, respect and continuous improvement.
Essential Duties and Responsibilities:
- Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.
- Schedule inbound and outbound appointments within the DMS (Dock Management System).
- Communicate between customer, the customer’s broker or freight forwarding and warehouse operations concerning the customer’s account/inventory and office for invoicing and credit changes.
- Ensure proper invoicing of all accounts by processing and verifying computer-generated invoices.
- Generate all paperwork/information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.
- Review order details and ensure they are following Company policies and procedures.
- Research issue, obtain supporting paperwork, get approvals and process credits / debits.
- Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
- Provide coverage for other team members.
- All other duties as assigned.
Other Duties and Responsibilities:
- Accurately enter orders in the WMS.
- Perform work in a safe manner following all Company safety rules.
- May perform other duties as may be assigned to fulfill Agile’s objectives.
Required Qualifications:
- 2 years of Customer Service Experience or an appropriate combination of education and experience.
- Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.
- Requires clerical skills in managing files and records, and other office procedures and terminology.
- Requires the ability to pay close attention to details, and having a personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.
- Strong communication skills with the ability to read and speak English.