Implementation Specialist

Company Description

Agile Auto is the first intelligence platform purpose built for dealers, equipping Used Car

Operations with the intelligence to drive stronger retail performance through disciplined

acquisition. By connecting directly to IMS, DMS, and market data, Agile Auto consolidates

fragmented information into a single intelligence layer that improves speed, alignment, and

execution across the organization. With its enterprise view, group leadership gains real-time

visibility across every rooftop, enabling faster decisions, tighter operational discipline, and more

consistent performance at scale. The result is stronger execution, clearer accountability, and

greater profitability across the enterprise.

Role Description

The Junior Integration Specialist supports the onboarding and ongoing integration of client

systems into our enterprise SaaS platform. This role is designed for someone early in their

career who is interested in how data moves between systems and wants hands-on exposure to

real-world integrations in a production environment.

You’ll work under the guidance of senior technical staff, helping configure integrations, validate

data, investigate issues, and document how client systems connect to

Qualifications

• Strong Analytical Skills for problem-solving and understanding complex systems
• Expertise in Software Implementation and configuring software systems for client requirements
• Proficiency in Customer Service, ensuring customer satisfaction throughout the implementation process
• Effective Communication skills for interacting with clients, technical teams, and stakeholders
• Experience in delivering client training and technical support
• Ability to manage projects, set priorities, and meet deadlines
• Knowledge of dealership management systems (e.g., DMS, IMS) is a plus
• Bachelor’s degree in a relevant field (e.g., IT, Business Administration) or equivalent work experience

Key Responsibilities:

● Assist with setting up and maintaining client integrations into the SaaS platform

● Work with client data feeds such as CSV files, APIs, and scheduled imports

● Help validate incoming data for accuracy, completeness, and format

● Support historical data loads and recurring data updates

Monitoring & Troubleshooting

● Monitor integration jobs and alerting dashboards

● Investigate common failures such as missing files, malformed data, or authentication

issues

● Escalate complex problems with clear notes and findings

● Learn how to trace data issues across logs, files, and databases

Documentation & Process

● Document integration steps, assumptions, and client-specific configurations

● Help maintain integration checklists and onboarding guides

● Capture common issues and resolutions to improve future onboarding

● Follow established runbooks and contribute improvements as you learn

Collaboration & Learning

● Work closely with engineering, support, and operations teams

● Participate in client onboarding calls as a technical observer or note-taker

● Learn how business workflows map to technical systems

● Gradually take ownership of simpler integrations as experience grows

● Perform other duties and responsibilities as assigned to support successful integrations

and overall team objectives.

What Success Looks Like

● Integration tasks are completed accurately and on time

● Data issues are identified early and documented clearly

● Escalations include useful context rather than open-ended questions

● Documentation improves as a direct result of your work

● Confidence and independence increase over time

Compensation & Benefits:

● Full-Time Position

● Base salary for this role ranges.

● Fully Remote

● Growth potential into leadership