Intake Coordinator, Home Health

Overview

Home Health Intake Coordinator

Summary

We are seeking a detail-oriented and compassionate Home Health Intake Coordinator to manage new patient referrals and help ensure a smooth start of care. This role serves as a key point of contact for referral partners, patients, families, and clinicians. The primary tasks include gathering and entering required documentation, coordinating with the eligibility and scheduling coordinators, and ensuring timely admission to home health services.

Key Responsibilities

• Receive, review, and process incoming home health referrals from hospitals, physicians, and discharge planners.
• Collect patient demographics, insurance information, medical records, physician orders, face-to-face documentation, and other required referral materials.
• Assist with insurance eligibility, benefits, authorization, and payer requirements prior to admission when applicable.
• Enter and maintain accurate patient information in the electronic medical record system.
• Communicate with referral sources, patients, family members, clinicians, and internal team members to obtain missing information and coordinate next steps.
• Schedule timely start-of-care visits with clinical staff based on agency policy and patient needs.
• Track referral status from receipt through acceptance, admission, or decline, ensuring timely follow-up and documentation.
• Support compliance with agency policies, HIPAA, Medicare, Medicaid, private insurance, and applicable state and federal regulations.
• Provide excellent customer service and represent the agency professionally in all interactions.
• Assist with administrative duties as applicable
  
  

Qualifications

• High school diploma or equivalent required; associate degree or related healthcare training preferred.
• Previous experience in home health, hospice, medical office, healthcare intake, admissions, scheduling, or care coordination preferred.
• Knowledge of Medicare, Medicaid, private insurance, authorization processes, and home health documentation requirements is a plus.
• Strong communication, organization, problem-solving, and time-management skills.
• Ability to manage multiple referrals, prioritize urgent needs, and maintain accuracy in a fast-paced environment.
• Comfortable using electronic medical record systems, Microsoft Office, email, fax, and phone systems.
• Professional, dependable, and committed to patient-centered service.
• Ability to maintain confidentiality and follow HIPAA requirements.
  
  

Preferred Skills

• Experience working with referral portals, EPIC, Wellsky, or other home health scheduling systems.
• Understanding of start-of-care timelines and home health admission requirements.
• Ability to build positive relationships with referral partners and clinical teams.
  
  

Schedule and Work Setting

Full-time, onsite position. 8:00 am - 4:30 pm or 8:30 am to 5:00 pm available start times.

Benefits

Benefits may include medical, dental, vision, paid vacation and sick time, FSA, employee assistance programs, and professional development opportunities.

Equal Opportunity Statement

We are an equal opportunity employer and welcome applicants from all backgrounds. Employment decisions are based on qualifications, merit, and business needs.

EEO Statement

“Be here. Be you.”

For more than 30 years, AgeRight has been serving seniors and welcoming staff of all backgrounds, skills, and perspectives. The Marquis family of companies offer a rich heritage of embracing differences and honoring individuality. We’ve continued to grow in our appreciation of diversity in the workplace. We know it builds strength, drives innovation, and brings valuable new perspectives and energy.

We’re committed to making our workforce an even greater reflection of the people and communities we serve, and we are honored our employees have chosen to work at Marquis, Consonus and AgeRight. Everything we do as a company is driven by our mission to help those we serve, and each other, live the best rest of our lives.

That means you being you - without apology or compromise. We value your every uniqueness and continue to curate, nurture, and sustain an inclusive culture. It’s the foundation of who we are and the evolution of our collective future.