What are the responsibilities and job description for the Customer Service with Transition to Sales position at Agency?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. Learn the customer service side of the business then transition into sales with pay raise. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and care. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various customer inquiries effectively.
Fast Track to Sales
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Handle outbound calling to follow up on customer inquiries and provide additional support.
- Analyze customer feedback to identify trends and areas for improvement in service delivery.
- Maintain detailed records of customer interactions and transactions in the office system.
- Collaborate with team members to resolve complex issues and improve overall client services.
- Promote sales initiatives by identifying opportunities for upselling or cross-selling products.
Experience
- Previous experience in a customer support or client services role is preferred. Texas Insurance License would be greatly preferred
- Strong phone etiquette skills with the ability to communicate clearly and effectively.
- Bilingual candidates are encouraged to apply, as this will enhance our service capabilities.
- Familiarity with sales techniques is a plus, as well as experience in cash handling.
- Proficient in using office software and tools for documentation and communication purposes.
- A positive attitude and willingness to learn new skills are essential for success in this position.
***No job hoppers please.***
Join us in delivering outstanding service to our customers while growing your career in a supportive environment Serious candidates please apply.
Job Type: Full-time
Pay: $ $16.00 per hour
Work Location: In person
Salary : $16