Intake Coordinator

This position is located in Tarpon Springs.

Summary/Characteristics of Position:

The Intake Coordinator is responsible to greet visitors and individuals seeking care and provides basic education and initial orientation to ACTS services. The Intake Coordinator assists those served with intake/orientation documents as needed, and coordinates service payment options/collections. Provides brief, motivational interventions and outreach to maintain client engagement in service activities.

Pre-requisite Requirements:

• High School Diploma or equivalency

Preferred Attributes:

• One (1) year of office, hospital clerical or related customer service experience.
• Certified Nursing Assistant or Certified Medical Assistant
• Previous experience in an office  health care or human services setting
• Previous experience with revenue maximization including insurance billing/authorization in a healthcare setting.
• Bilingual (English/Spanish)

Required Skills:

• Excellent interpersonal and customer service skills
• Ability to work with diverse groups in support of the agency mission and goals
• Ability to handle protected health information in a sensitive and appropriate manner
• Ability to use technology for scheduling, client records, and service billing.

Essential Functions:

• Performs pre-admitting activities including scheduling, screenings, and explanation of services. Reviews payment and insurance information to identify waiver/reduction eligibility or preadmission approval requirements from third-party payers. Assembles admission folders containing paperwork for scheduled patients.
• Performs admitting activities. Greets patients and conducts an initial orientation to treatment /services. Assist them to complete intake documents and obtains required information and signatures.  Notifies nursing and/or counseling unit of patient arrival. Accepts patient valuables and provides patient information literature.
• Serves as a liaison with persons served and insurance companies related to fee waiver, reduction or insurance coverage eligibility and applicable fee collection.
• Monitor status of needed continued stay authorizations and inform clinical staff when necessary. Assists in gathering required information.
• Answers daily inquiries regarding admitting procedures, array of services and access to care. Refers inquiries to appropriate person or department elsewhere in the organization when necessary.
• Identifies signs of emotional or medical crisis and promptly seeks assistance from clinical staff.
• Follows up with clients who have missed scheduled appointments to attempt to re-engage them in services, or refer them to services that are more appropriate.
• Perform related work as required/assigned.

Supervision: This position reports directly to the Program Director. This position does not have any direct reports. 

Physical Requirements:

• Must be physically capable of participating in physical crisis intervention and CPR/First Aid training and apply to work setting, when needed.

• Must be able to bend, sit, kneel, push and reach.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times with or without assistance.

Work Environment:

• Work is performed within an office environment, with standard office equipment available. Direct client contact occurs daily. 

Travel

• Travel is not required. 

ACTS welcomes all qualified applicants to apply. ACTS is a DFWP Employer.