Patient Coordinator

The patient coordinator's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally, the Patient Coordinator assists with transitional cleaning of our practice and waiting room area as needed.

Position Requirements:

• Must be detail-oriented and have ability to multi-task
• Ability to be efficient and productive in a luxury, fast-paced environment
• Must have enthusiasm and possess excellent customer service skills
• Must possess basic math skills
• Enjoy working with people and possess a friendly and outgoing personality
• Excellent communication, listening and computer skills
• Must be a team player

Duties and Responsibilities:

• Be on time for shift and maintain consistent, regular attendance record
• Properly open and close our practice each day according to our operating procedures
• Accurately book, change and cancel appointments
• Acknowledge and greet everyone who enters and leaves our practice
• Ensure that the check-in, check-out and payment process is handled in accordance with company policy
• Provide callers and guests with detailed descriptions of our treatments, packages, services, and hours of operation
• Utilize computers with skill and proficiency; document guest information in electronic record as directed
• Familiarity with Spa Booking Softwares
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently
• Actively promote our practice, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests
• Handle guests’ questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Maintain a clean; safe, fully stocked and well organized work area
• Ensure adequate stock of supplies and equipment; inform management when stock is low
• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time
• Maintain a positive attitude and contribute toward a quality work environment
• Regularly attend, participate in and support training and staff meetings
• Ability to perform the duties of the retail consultant as needed
• Assist in all areas of operation as requested by management
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention

Experience Requirements:

• Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales
• Minimum of 1 year of employment within a spa

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Education:

• High school or equivalent (Preferred)

Experience:

• Spa services: 1 year (Required)

Work Location: In person

Salary : $18 - $20