What are the responsibilities and job description for the IT Systems Engineer position at AgCertain Industries, Inc.?
The IT Systems Engineer will plan, design and build complex IT infrastructures within a multi-site IT environment. This role will ensure all networks and systems are configured properly and efficiently.
Responsibilities and Duties
- Operate safely and appropriately in all AgCertain situations and environments
- Design and maintain the IT infrastructure across multiple sites
- Lead infrastructure modernization and lifecycle replacement work
- Keep network diagrams, SOPs, and infrastructure documentation current
- Support a mixed Cisco and Ubiquiti network environment
- Handle complex troubleshooting across network, latency, wireless and connectivity issues
- Manager VPN and remote access configurations accurately
- Set up accounts and permissions during onboarding of employees
- Maintain network segmentation and security controls for manufacturing and OT systems
- Respond to outages, security incidents, and operational disruptions
- Assist with infrastructure planning and budgeting, vendor evaluation, and technology roadmaps
- Manage the Active Directory, Group Policy, DNS, and DHCP administration
- Monitor cybersecurity issues and create solutions for these
- Ensure all technology within both office and production settings is functioning properly
- Ensure effective technology set-up and network requirements to meet daily business requirements including user account creation, access management, and offboarding
- Understand our Windows Server environments and ensure they are accurately updated
- Troubleshoot wired and wireless performance issues as they occur
- Install infrastructure hardware as necessary
- Support the hybrid Microsoft 365 and on-premise Exchange setup
- Support warehouse scanners, mobile devices, printers, and other technology that needs hands-on technical help
- Have a thorough understanding of and be able to apply Occupational Safety and Good Manufacturing Practices to procedures within the plant/understand how they affect the production process
- Follow all written procedures (SOPs) and work instructions that pertain to the respective area
- Complete all required documentation accurately and in a timely manner
- Participate in all company trainings
- Perform additional duties as assigned
- A Bachelor’s degree in Information Technology, Computer Science, Information Systems or related field
- Five (5) years experience in Network Engineering, Systems Engineering or Infrastructure Administration preferred
- Physical abilities to include the ability to lift 50 lbs (23 Kg), able to climb several flights of stairs and not affected by heights
- Strong troubleshooting and multi-tasking skills
- Experience with Entra ID, Intune, Cisco Duo and VPN technologies
- Experience in a multi-site network environment
- Ubiquiti networking experience preferred
- Ability to analyze data and contribute to strategic decision-making
- Excellent communication, organizational, management, and computer skills
- Ability to interact professionally and effectively with internal and external customers
- Act with humility, honesty, integrity, and a commitment to safety