Inside Sales Coordinator

Inside Sales Coordinator

Pleasant Prairie, WI | Full-Time | Exempt

Reports to: VP of Sales & Marketing

Can You Make the AGC Difference?

At AGC Heat Transfer, we believe great sales experiences start with great people. We’re looking for an energized, customer‑driven Inside Sales Coordinator who thrives on building relationships, solving problems, and supporting sales teams that deliver real value to customers.

If you enjoy being at the center of the action—connecting customers, sales engineers, and operations—this could be your next exciting step.

Who We Are

AGC Heat Transfer, Inc. is the leading OEM of sanitary plate heat exchangers in North America, serving customers where safety, cleanliness, and performance are critical.

We design, manufacture, and service heat exchangers for sanitary applications, offering:

• Complete heat exchanger systems
• Replacement plate packs, gaskets, and spare parts (multi‑brand compatible)
• Field Leak Testing and inspections meeting 3‑A sanitary standards

With four manufacturing/service locations (VA, OR, WI, TX) and approximately 130 employees, AGC combines a strong engineering culture with a deep commitment to customer service and consultative, technical sales. Learn more about AGC here: About AGC Heat Transfer!

About the Role

As an Inside Sales Coordinator, you’ll be a key partner to our Sales Engineers, end‑user customers, and distributors—ensuring fast, accurate, and friendly support that keeps AGC the preferred partner in the marketplace. You’ll manage after‑market sales engagements from quote to close, support the sales pipeline in our CRM and ERP systems, and identify opportunities to grow customer relationships along the way. This role is office‑based in Pleasant Prairie, WI and reports directly to the VP of Sales & Marketing.

Compensation & Benefits

• Salary: $60,000 – $62,000 annually
• Participation in Company Bonus Plan
• Comprehensive benefits package including:
• Medical with HSA
• Dental & Vision
• Life & Disability Insurance
• 401(k) with employer match
• Paid vacation & sick time
• 10 paid holidays
• Employee Assistance Program
• Wellness Program

What You’ll Do

Customer & Sales Support

• Build rapport with customers and distributors via phone and email
• Serve as the first point of contact for incoming calls and inquiries
• Deliver a best‑in‑class customer experience—every interaction, every time

Quotations & Orders

• Prepare quotations, process orders, and respond to requests for information (drawings, brochures, technical details)
• Primarily support after‑market products and services, including:
• Spare parts (plates, gaskets, frame components)
• AGC service offerings (Plate Check, installation support, re‑gasketing)
• Meet AGC’s standard of 24‑hour response time for after‑market quotes and order entry

Sales Growth & Collaboration

• Partner closely with Sales Engineers to support structured sales plans
• Identify and act on cross‑sell and upsell opportunities
• Explain AGC’s features, benefits, and value confidently to customers

Systems & Process Excellence

• Enter proposals, opportunities, and orders accurately into CRM and ERP systems
• Track sales pipeline activity and support quote‑to‑close (QTC) analysis
• Provide feedback on lost opportunities and competitive insights
• Coordinate with production, field service, and accounting to meet customer expectations

Team Engagement

• Participate in monthly virtual sales meetings
• Support broader sales department initiatives as needed

What Makes You a Great Fit

Skills & Experience

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred
• 5 years of work experience preferred
• Previous inside sales or customer‑focused sales support experience strongly valued
• Strong proficiency in:
• Customer service and relationship building
• Verbal and written communication
• Problem solving and attention to detail
• Microsoft Office and ERP/CRM systems
• Multitasking in a fast‑paced environment

Personal Attributes

• Positive, energetic, and customer‑centric mindset
• Self‑starter with a strong sense of ownership
• Team player who values continuous improvement

The AGC Values (What You’ll Feel Every Day)

• Integrity – We operate with honesty, trust, and transparency
• Care – For our people, customers, and the environment
• Innovation & Curiosity – Always looking for smarter, better solutions
• Commitment to Excellence – Grit, perseverance, and pride in our work
• Execution & Teamwork – Accountability, collaboration, and results
• Inspiration – Clear purpose, shared goals, and a culture that motivates

Physical Requirements

• Primarily office‑based role requiring extended periods of sitting, with regular movement throughout the office environment
• Ability to communicate clearly via phone, video, and in person, including speaking, hearing, and visual acuity
• Frequent use of hands and arms to operate a computer, telephone, keyboard, mouse, and other standard office equipment
• Ability to read and interpret written information, technical documentation, and on‑screen data
• Occasional standing, walking, bending, stooping, kneeling, or reaching to review materials, engage with teammates, or observe operational areas
• May occasionally be required to move or lift light materials (generally up to 15–20 lbs.) such as product samples, files, or presentation materials
• Ability to work in an environment where collaboration with manufacturing, service, or operations teams may require awareness of shop‑floor safety practices

Occasional travel may be required for training at other AGC locations.

Ready to Make the AGC Difference?

If you’re excited by customer engagement, technical products, and working with a team that values expertise and integrity—we’d love to hear from you.

👉 Apply today and help shape the future of sanitary heat transfer.