What are the responsibilities and job description for the Field Service Technician - Pennsylvania position at AGC Heat Transfer, Inc?
Field Service Technician – Pennsylvania (Traveling Role)
AGC Heat Transfer, the leading manufacturer of sanitary plate heat exchangers in North America, is seeking a Field Service Technician to support customers across the U.S. We are looking for a skilled, customer‑driven Field Service Technician based in Pennsylvania. If you thrive on solving problems, traveling, and being the expert customers rely on, this role puts you at the center of the action. This role is ideal for mechanically inclined professionals who enjoy hands‑on work, travel, and direct customer interaction.
FLSA Status - Non Exempt - Hourly
Reports to: VP of Sales & Marketing
Role Responsibilities
Perform PlateCheck™ and tubular heat exchanger inspections
Execute repairs, troubleshooting, and installation supervision
Conduct on‑site customer training
Travel >15 days/month (including some weekends)
Maintain detailed plant folders, documentation, and follow‑up communication
Collaborate with AGC Sales Engineers on upcoming service needs
Submit accurate service reports within 48 hours
Mentor new technicians as needed
Required Qualifications
Prior experience as a traveling technician
High school diploma or GED
Strong mechanical aptitude and tool experience
Excellent communication and customer‑service skills
Proficiency with Office 365 (Outlook, Teams, Word, Excel)
Ability to work independently with minimal supervision
Preferred Experience
Maintenance background
Dairy/food manufacturing experience
Plate heat exchanger knowledge
Military service
Compensation & Benefits
$30–$32/hour bonus potential
Health, dental, vision, life & disability insurance
HSA option
401(k) with employer match
Paid vacation, sick time, and holidays
Company vehicle (as needed), laptop, phone, PPE, clothing allowance
EAP & wellness programs
Job Type: Full‑time, Non‑Exempt Travel: ~50%
Work Location: On the road
AGC is an Equal Opportunity Employer.
Salary : $30 - $32