What are the responsibilities and job description for the Residential Intake Support Staff position at Agape Network Inc?
Position Summary:
This position is responsible for ensuring that the program meets and exceeds the Quality Assurance standards set forth by the Department of Children and Managing Entity (ME)- Thriving Minds.
Essential Duties and
Responsibilities:
- Knowledge of the standards set forth by the Department of Children and Families and Managing Entity (ME)- Thriving Minds.
- Ensures that the program is meeting or exceeding the expectations of Department of Children and Families, as well as Managing Entity (ME)- Thriving Minds.
- Assist Lead Intake Specialist in completing intake process along with implementing new and improved consent forms, etc.
- Responsible for scheduling and screening incoming referral calls and the appropriate handling of such calls for initial screening of the individuals served, verification of documentation, and scheduling of appointment time.
- Responsible for completing required paperwork (i.e., screening, consent forms, referral forms, ASAM).
- Required to link/refer individuals if not recommended for residential at the time of screening (i.e., Referral form to be filled out)
- Conduct PSR groups required.
- Responsible for daily communication with referral sources to coordinate necessary screening and provide additional information if necessary.
- Responsible for communicating and staffing with residential supervisor on task involved with the admissions department.
- Be able to cover for the agency receptionist as needed. Be aware of the reception management system.
- Attend staff meetings and/or required trainings outside the agency.
- Any other duties assigned by supervisor.
Qualifications: To successfully perform in this position, the employee must be able to execute each duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions.
Education and/
or Experience: Bachelor’s Degree
Experience in Intake / Admissions process.
Experience with computers and data tracking system of individuals served. Experience is equivalent in lieu of degree.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions. The employee will have to sit and stand for indefinite periods of time. The employee may occasionally be required to lift and/or move up to fifteen pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions. Most of the work is in a climate-controlled facility. The noise level varies from quiet to moderate too loud.