What are the responsibilities and job description for the Administrative Assistant/Receptionist position at Agape Counseling Center?
Administrative Assistant – Front Office (Mental Health Practice)
Agape Counseling Center – Centerville, OH
Part-Time (Approx. 16-20 hours/week)
Agape Counseling Center is a well-established outpatient mental health practice serving the community for over 40 years. We are seeking a dependable, detail-oriented Administrative Assistant to support front office operations and help create a smooth, welcoming experience for our clients and clinical team.
This position plays an important role in both client care and daily office function within a confidential healthcare setting.
Key Responsibilities
- Manage front desk operations including answering phones, greeting clients, and scheduling appointments
- Assist clients with insurance questions, billing inquiries, and payment accounts
- Verify and maintain accurate client information in our electronic health record system
- Support therapists with scheduling coordination and administrative needs
- Communicate with third-party billing, insurance companies, referral sources, and support teams
- Maintain organization and flow of daily office operations
Work Environment & Expectations
- This is a confidential healthcare setting requiring professionalism, discretion, and respect for client privacy at all times
- Maintaining client confidentiality and handling sensitive information appropriately is a core expectation of this role
- You will work closely with both a clinical team and administrative team, including the Office Manager
- This role requires the ability to take direction while also taking ownership of responsibilities once assigned
- Tasks will range from routine daily duties to problem-solving unexpected issues, requiring attention to both small details and larger workflows
- This is a fast-paced environment at times, and the ability to stay calm, organized, and solution-focused is essential
What Success Looks Like in This Role
- Clients feel welcomed, supported, and respected from their first interaction
- Calls, scheduling, and administrative tasks are handled accurately and efficiently
- Client accounts and insurance information are kept organized and up-to-date
- Therapists are supported and able to stay focused on clinical care
- Responsibilities are followed through on consistently without needing frequent reminders
Qualifications
- Prior office administration experience required
- Strong organizational and multitasking skills
- Ability to work independently and follow through on responsibilities
- Comfortable learning and using electronic systems (EHR, scheduling, billing platforms)
- Experience with Microsoft Office or Google Workspace preferred
What We’re Looking For
- Someone who takes pride in staying organized, follows through on tasks, and does not require close supervision to complete responsibilities
- Dependable, proactive, and takes ownership of their work
- Strong attention to detail and ability to manage multiple priorities
- Professional communication skills with both clients and team members
- Comfortable interacting with individuals who may be experiencing stress, anxiety, or other mental health concerns, and able to respond with professionalism and compassion
Additional Information
- In-person position (not remote)
- Located in Centerville, OH
- Part-time hours with consistent weekly schedule
Job Type: Part-time
Pay: From $16.00 per hour
Work Location: In person
Salary : $16