Infra QA Test Manager

Role:         Infra QA Test Manager

Skills:  Windows, VPN, VDI, VMware, Exchange/Outlook, O365 and SharePoint 

Experience:   15 years

Location:     Chicago, IL Locals Only

Hiring Type:    Video Interview

• Client is seeking an Infra QA Test Manager with proven experience and has accountability to cater to the quality related to infrastructure- projects and changes, such as patching, upgrades, integrations, and emergency fix. The ideal candidate will have extensive experience in responsible for Infrastructure Test coordination related to End user computing Infra Changes and Projects. (Windows, VPN, VDI, VMware, Exchange/Outlook, O365 and SharePoint)

• Provide technical expertise within the infrastructure field to deliver quality projects in-house and onshore for below areas:

• Basics of Networking WAN/VWAN and TCP/IP.

• Experience with VPN /Azure VPN and MFA.

• Hands on Experience Windows or Linux or MAC OS.

• Experience on Windows/Linux/Mac OS patching/updates, analyzing the impact and planning the deployment.

• Good understanding of Cloud technology/infrastructure.

• Responsible for test approach and execution for change requests.

• Be accountable for the test coordination and mentor Digital/End user computing team.

• Build and maintain quality standards and ensure application teams deliver quality testing to validate infra changes by utilizing technical automated test assets and discipline. 

• Accountable for performing root cause analysis for continuous change quality improvement to drive production stability in the infrastructure test delivery programs.

• Teamwork abilities, to be able to work with various multidisciplinary teams on successful completion of team goals.

• Experience in infrastructure testing & co-ordination work

• Talent should be able to understand Infra changes and should be able to co-ordinate with testing teams and app support teams.

• Excellent analytical and troubleshooting skills.

• Coordinating with the application team and change team to Fix the issues during infrastructure changes and provide support throughout the resolution

Required Knowledge

• Test lifecycle experience in delivering high quality infrastructure changes with minimal impacts to applications (test planning, test scenario build, test execution, defect/issue management and test health metrics and status reporting)

• Understanding of Patching, Upgrades and Deployment into Environments (Dev/Test/UAT/Prod).

• Concepts and Tools of Infrastructure Servers Virtualization (Citrix VDI), VPN, Azure Cloud, MFA, Windows upgrade and Patching, O365 and Network LAN/WAN.

• ITIL Service Management Concepts and Tools HP, BMC Remedy, ServiceNow (Incident, Problem, Change, Release, CMDB…etc.)

• Familiarity of Agile Methodology Scrum/Kanban and project management tools like Azure and Jira

• Knowledge on Excel, PowerPoint, SharePoint, Service Now, Jira

Personal Qualifications & Skills:

• Bachelor’s degree in information technology or related field and equivalent experience.

• Related Certifications in areas of Computer Infrastructure, Testing

• Provide mentorship , build and maintain relationships with Stakeholders.

• Ability to organize and prioritize work and tasks under pressure.

• Strong troubleshooting mindset and inquisitive mind sets

• Ability to handle conflict effectively.

• Able to communicate with all levels of management and peers within the organization, written and verbal.

• Flexible with the ability to and work under pressure

• Proactive, strong-minded, quick thinker and assertive.