What are the responsibilities and job description for the Customer Service Specialist position at AGAMA IT BIZ SOLUTIONS PRIVATE LIMITED?
Job Description:
We are seeking two Customer Support Technicians to provide Tier 1 technical support for enterprise hardware, software, and IT systems. Responsibilities include installing, configuring, maintaining, and troubleshooting computers, mobile devices, printers, scanners, and network-related issues.
Key Responsibilities:
- Provide in-person and remote technical support.
- Install and configure hardware, software, and IT equipment.
- Troubleshoot hardware, software, and basic network issues.
- Support MS Teams, Zoom, video conferencing, and AV equipment.
- Assist with Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Maintain IT asset records and technical documentation.
- Provide support for Windows 10/11 and Microsoft Office 365.
- Participate in after-hours on-call support and travel to remote locations as needed.
Required Skills:
- 0–1 year of IT support or help desk experience.
- Basic knowledge of hardware, software, and troubleshooting.
- Familiarity with Windows 10/11 and MS Office 365.
- Strong communication and problem-solving skills.
- Ability to work independently and in a team.
- Must be able to lift up to 50 lbs.
- Work Schedule: Monday–Friday, between 7 AM and 6 PM. After-hours on-call rotation required.