What are the responsibilities and job description for the Customer Service Agent - Insurance Agency position at Ag Workers Insurance?
Customer Service Agent - Insurance Agency
Are you ready to grow your insurance career with a company that truly values its employees? We're planting the seeds for success, and we want YOU to join our thriving team!
About Us: Ag Workers is a specialized insurance company who has been serving the agricultural community for more than 75 years. Our team-focused environment nurtures growth, celebrates success, and understands the importance of work-life balance.
The Role: Perform a variety of clerical duties pertaining to the maintenance of agency software system, and processing of various insurance documents. This is an in-office position.
Why You'll Love Working Here: We believe in taking care of our team with an industry-leading benefits package:
Premium Benefits Package:
- 100% Company-Paid Medical Insurance (Premium Gold-level PPO Plan)
- 100% Company-Paid Dental Insurance
- Company-Paid Life Insurance
- Company-Paid Long-Term Disability
- Company-Paid Financial Counseling & Tools with Ramsey Solutions
- 401(k) with 100% match up to 5% contribution
- 3 Weeks of PTO after 90 days
- 8 Paid Holidays with several Paid Early Release Days
Key Responsibilities:
- Answer inbound calls and offer solutions to customer changes and/or questions.
- Submit endorsement changes &/or cancellations per customer requests and document agency software, as required.
- Achieve individual goals on quality, time, and client satisfaction, which may include processing payments, taking claims information, following through with client requests and properly documenting all information.
- Scan incoming mail and attach or distribute.
- Check agency email and respond or distribute.
- Support Agent Account Representatives.
- Research, learn, and accurately understand policy coverage, underwriting guidelines, and eligibility provisions for each company.
- Create and assign new and existing customer files for new products or changes to existing coverage.
- Other projects and duties, as assigned.
Are you ready to grow your insurance career with a company that truly values its employees? We're planting the seeds for success, and we want YOU to join our thriving team!
Qualifications:Required Skills & Abilities
- Detail-oriented with the ability to multi-task effectively, work in a team environment and be flexible to daily changing needs and job duties.
- Must possess strong analytical skills, with the ability to troubleshoot, problem-solve, and analyze customer needs.
- Excellent oral, written and interpersonal communication skills.
- Must be dedicated to quality, highly organized and efficient.
- Must practice concise and accurate documentation.
- Strong customer service skills and focus.
- Strong PC literacy skills including Microsoft Office products.
Education & Experience
- High School Diploma or Equivalent.
- Must hold and maintain a Personal Lines License or General Lines Property and Casualty License.
- Possess at least 1 Year of Agency experience.
Position Type and Expected Hours
This is a full-time position. Days and hours of work are Monday through Thursday, 8:30 a.m. to 5:00 p.m. and Friday, 8:30 a.m. to 4:00 p.m. Overtime may be required on occasion.