Security Operations Manager

WHO WE ARE

AG Security Group has been the leader in nightlife, hospitality, and event security in New York for over 20 years. With offices in New York, Chicago, Miami, Nashville, and Las Vegas, we provide premier security services and consulting across the United States. AG Security Group delivers high-quality, professional security officers to a broad range of industries — including nightclubs, bars, lounges, restaurants, theatres, museums, retail stores, corporate buildings, private bodyguard services, and special events. Our absolute commitment to client satisfaction, attention to detail, superior customer service, and exceptional personnel is what separates us from the competition.

THE ROLE

As Director of Operations, you will manage a portfolio of clients and ensure seamless scheduling, staffing, and compliance across all assigned accounts. You will oversee Security Supervisors and field teams from our office, serving as the critical communications hub between our clients, executive leadership, supervisors, and law enforcement. This is a high-visibility, high-accountability, office-based role within a fast-paced, operationally demanding organization.

Schedule: Monday through Friday, 9:00 AM – 5:00 PM.

Evening and weekend availability may be required based on operational needs.

• Oversee daily operations for a portfolio of client accounts across assigned markets.
• Coordinate employee scheduling, including lastminute changes and callout coverage.
• Recruit and hire team members to maintain appropriate staffing levels based on client needs.
• Lead investigations of accidents, thefts, property loss, and unlawful activities; complete all corresponding incident reports accurately and on time.
• This position is based out of our New York office. Occasional travel may be required on a casebycase basis. (Transportation costs included in compensation package.)
• Respond to emergency situations including safety hazards, fires, medical emergencies, and threats to life or property.
• Serve as primary liaison with federal, state, and local law enforcement.
• Oversee the administration and accuracy of all required reports and documentation.
• Develop and implement Standard Operating Procedures (SOPs) in collaboration with the Executive Team.
• Enforce company policies consistently and professionally across all accounts.
• Liaise with the Executive Team to surface and address operational issues or concerns.
• Plan, deliver, and facilitate training sessions and meetings for new and existing personnel.
• Learn and maintain thorough knowledge of security plans and post orders for all designated venues.

WHAT WE ARE LOOKING FOR

• Strong verbal and written communication skills — able to interface with clients, staff, and law enforcement with equal effectiveness.
• Exceptional organizational, time management, and problemsolving abilities.
• Ability to understand and clearly address employee inquiries with professionalism and efficiency.
• Proficient in inputting and accessing data across multiple computer systems and platforms.
• Strong understanding of the importance of timely and accurate incident/accident reporting.
• Collaborative team player who works effectively across departments.
• Sharp attention to detail with a commitment to accuracy.
• Unwavering discretion in maintaining the confidentiality of employees, clients, and client patrons.
• Professional appearance and demeanor at all times.
• Flexibility to work evenings and weekends as required by the nature of our business.

BACKGROUND REQUIREMENTS

• Associate or bachelor’s degree required.
• Minimum of 4 years of Security Management experience.
• Minimum of 2 years of Employee Scheduling experience.
• Experience in the Hospitality Industry is strongly preferred.
• Proficient in Microsoft Office Suite.

BENEFITS

• 401(k) Retirement Plan
• Health Benefits
• Transportation reimbursement for travel between clients locations.

Compensation:

Annual Salary: $85,000 – $95,000, commensurate with experience.

Equal Opportunity Employer:

AG Security Group Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local law.

Professional appearance and dress code requirements (including suit and grooming standards) are Bona Fide Occupational Qualifications (BFOQs) essential to the performance of security duties in luxury retail environments where client expectations require the highest standards of professional presentation. Reasonable accommodations will be considered in accordance with applicable law. All qualified applicants who meet these job-related requirements are encouraged to apply.

About AG Security Group Inc

"We blend world-class security with genuine hospitality to create environments where people feel both safe and welcome. "By pairing rigorously trained protection professionals with a service-first mindset, we safeguard our clients' people, property, and brand experiences —so every guest can enjoy extraordinary moments with absolute peace of mind." - Cliff Feldstein