What are the responsibilities and job description for the Customer Account Coordinator position at Ag Processing Inc?
Ag Processing Inc (AGP) is seeking a Customer Account Coordinator. In this role, you’ll be the key connection between our customers and internal teams including Sales, Logistics, Production, Quality, and Accounting. You’ll take ownership of the customer order experience—ensuring orders are accurate, commitments are met, and issues are resolved quickly.
This is a great opportunity for a customer-focused, highly organized problem solver who enjoys coordinating moving parts and making things happen.
What You’ll Do
- Coordinate customer orders from entry through fulfillment and invoicing.
- Communicate order status, product availability, shipments, and potential delays.
- Coordinate with Sales, Production, Logistics, Quality, and other teams to meet customer commitments.
- Identify and resolve order, pricing, billing, account, and delivery issues.
- Monitor inventory, production, and logistics information to anticipate potential problems.
- Maintain accurate customer records and business system information.
- Provide customer and account support to Sales and commercial teams.
- Prepare reports and documentation related to orders, shipments, inventory, and customer activity.
What You Bring
- High school diploma or equivalent.
- 2 years of experience in customer service, account coordination, order management, logistics, sales support, or a related field.
- Strong organizational skills and attention to detail.
- Excellent communication and problem-solving abilities.
- Ability to manage multiple priorities and work effectively across teams.
- Proficiency with Microsoft Office, particularly Outlook and Excel.
- Ability to learn ERP, CRM, and other business systems.
Preferred: Associate or bachelor's degree in business, supply chain, agriculture, logistics, or a related field, along with experience in food processing, agriculture, agribusiness, manufacturing, commodities, or distribution.
Why This Role Matters
You won’t simply process orders—you’ll own the details, anticipate problems, connect the right people, and help deliver an exceptional customer experience.
Why Join Us
AGP is a cooperatively owned agribusiness engaged in procuring, processing, marketing, and transporting oilseeds, grains, and related products. Since our founding in 1983, we have grown into one of the largest soybean processing cooperatives in the world, with diverse operations that include renewable fuels, vegetable oil refining, grain merchandising, and international business.
AGP values employees and offers competitive compensation along with a comprehensive benefits package, including:
- 100% employer-funded pension plan
- 401(k) with company match (traditional and Roth options)
- Health, dental, and vision insurance
- Life, short-term, and long-term disability insurance
- Health savings account and flexible spending accounts
- Paid time off
Ag Processing Inc is an Equal Opportunity Employer and participates in E-Verify.