Technical Support Analyst

Are you a problem-solver with a passion for tech and a knack for delivering top-notch support? We’re looking for a Technical Support Analyst to be the go-to expert for second-tier desktop and network support. This role is perfect for someone who enjoys tackling complex issues, and values collaboration. What You’ll Do As a key member of our IT team, you’ll: Diagnose and resolve complex PC, laptop, server, email, VPN, and network issues—on-site and remotely. Manage user accounts, groups, and directories with a security-first mindset. Handle Microsoft Exchange administration and support Office 365 users. Recommend and implement system upgrades to improve performance and efficiency. Partner with IT Purchasing to meet hardware/software needs. Serve as a liaison with Network Services to troubleshoot and resolve technical challenges. Stay in sync with leadership about potential issues and solutions. Travel as needed to company facilities to provide direct technical support. Rotate on-call once per month for one week. Report in-office starting at 7:00am daily with some flexibility. What You Bring 3-5 years of hands-on technical support experience. Deep knowledge of Windows 10 and 11 in a business environment. Proficiency with Microsoft Office 365 and Active Directory. Excellent communication and customer service skills. A self-starter mentality with the ability to manage multiple priorities. Associate’s or Bachelor’s degree in IT (or equivalent experience preferred). Willingness to travel overnight when needed. You’re a Great Fit If You Love solving tough technical problems. Communicate clearly and confidently—verbally and in writing. Are proactive, organized, and can work independently or with a team. Understand business systems and know how IT fits into the big picture. Why Join Us? Work with a collaborative and supportive IT team. Take ownership of meaningful projects. Travel to different facilities and grow your tech exposure. Who We Are At Ag Processing Inc (AGP), we’re more than just a global leader in soybean processing—we’re a farmer-owned cooperative with a mission. Every day, we work to transform soybeans, grains, and related products into essential resources for animal feed, food, fuel, and beyond. With a proud history of innovation and growth, AGP has become the largest soybean processing cooperative in the world—and we’re just getting started. Our people are the driving force behind everything we do. That’s why we invest in your future with competitive pay, growth opportunities, and one of the most robust benefits packages in the industry, including: 100% Employer-Funded Pension Plan – We’re thinking long-term, just like you. 401(k) Retirement Plan – Choose between Roth or Traditional with a generous company match. Comprehensive Health Coverage – Medical, dental, and vision insurance for you and your family. Coverage starts the same day you do – no waiting period! Tax-Advantaged Accounts – Health Savings Account (HSA), plus medical and dependent care FSAs. Peace of Mind – Long-term and short-term disability insurance, plus company-paid life insurance. Paid Time Off – Enjoy vacation days and paid holidays to recharge and spend time where it matters most. Join AGP and become part of a purpose-driven team that’s shaping the future of agriculture—powered by people, innovation, and community. Ag Processing Inc is an Equal Opportunity Employer and participates in E-Verify. Thank you for your interest in a career with AGP! AGP is a leading U.S. agribusiness with primary operations as a soybean processor/refiner producing and marketing soybean meal, refined soybean oil, and biodiesel. Founded over 40 years ago, AGP has grown in size, scope, and reputation — both in the U.S. and internationally. Today, AGP’s owners include local and regional cooperatives representing approximately 200,000 farmers throughout the U.S. As one of the largest soybean processing cooperatives in the world, AGP operates 10 soybean plants in Iowa, Minnesota, Missouri, Nebraska, and South Dakota, as well as four soybean oil refineries, and three biodiesel production facilities. In addition to commodity-based products, AGP produces and markets AminoPlus®, a high-performance soy bypass protein product for the dairy industry. AGP values its more than 1,100 employees by offering competitive pay and a benefits package that includes: 100% employer funded pension plan 401k retirement plan (Roth and Traditional options) with a company match Health, dental and vision insurance Health savings account, medical and dependent care flex spending accounts Long term disability insurance & salary continuation Company paid life insurance Wellness program Tuition reimbursement Adoption assistance Paid time off