Leasing Manager

Description

JOB SUMMARY: The Leasing Manager is responsible for professionally leasing rental apartments to maximize income and achieve property occupancy goals, ensuring that the leasing sales process is followed correctly.  

VALUES MODELED: All employees are expected to bring our values to life every day by demonstrating: 

• RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity. 

• ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities. 

• INTEGRITY: Act with honesty, honor, and transparency in all activities. 

• SERVICE: Be socially conscious, proactive thinkers, committed to improving well-being. 

• EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Manage day-to-day leasing operations of the property: 

• Maintain complete and accurate property files and records. 

• Respond timely to prospective resident telephone calls and internet leads. 

• Review all rental and move-in files for accuracy and input new residents into Yardi. 

• Enter daily leasing activity into the leasing system daily. 

• Promptly attend to resident comments and/or complaints. 

• Ensure that the proper move-in paperwork, keys, and remotes are prepared for a new resident. 

• Inspect make-ready apartments prior to move-in. 

• Review all lease files prior to move-in for accuracy and completeness. 

Support the property manager’s efforts to manage marketing and leasing for the property: 

• Understand the market and any other aspects of the sub-market that could impact occupancy and/or income. 

• Assist in the creation of marketing surveys and any other tools. 

• Supervise the leasing tours and closing techniques to achieve the best possible closing ratios. 

• Responsible for leasing apartments, improving occupancy, and generating traffic. 

Manage leasing personnel: 

• Create, mentor, and manage a cohesive property management team in accordance with policies. 

• Coordinate orientation and ongoing training programs for leasing staff. 

• Perform other duties as requested to support property operations. 

Qualifications

EDUCATION/EXPERIENCE: 

• High school diploma or GED. 

COMPETENCIES  

• Minimum two years of property management industry experience. CAM, ARM, or CCRM certification (Preferred). 

• Strong communication and customer service skills. Proficient in Microsoft Word, Outlook, and Excel. 

• Experience in conducting Internet searches and using online calendars and databases. 

Key Qualities: 

• Customer-focused with strong interpersonal skills. 

• Detail-oriented with excellent organizational and multitasking abilities. 

• Proven ability to lead and manage a team. 

• Adaptable and responsive to market changes. 

• Commitment to delivering exceptional service to residents and stakeholders.