What are the responsibilities and job description for the Keyholder position at AG Jeans?
Company Description AG Jeans is a premium denim and knitwear brand known for modern, sophisticated designs that elevate classic styles. Founded in 2001, AG quickly became recognized for authentic denim washes and exceptional quality through its vertically integrated model. The company is a leader in sustainable manufacturing, investing in ozone technology, laser finishing, solar energy, water recycling, and alternative fibers. AG recycles an average of 50,000 gallons of water per day and extends its sustainability efforts into social and economic initiatives. Team members join a brand committed to innovation, responsible production, and meaningful impact.
Role Description The Keyholder is a full-time, on-site role based in Orlando, FL, responsible for supporting daily store operations and delivering a premium customer experience. This role includes opening and closing the store, overseeing cash handling procedures, and ensuring adherence to company policies when leadership is not present. The Keyholder assists with floor supervision, drives retail sales by engaging customers, offering product recommendations, and maintaining strong product knowledge. Daily tasks also involve merchandising, maintaining store standards, restocking inventory, and supporting visual presentations in line with brand guidelines. The Keyholder collaborates with the store team to meet sales goals, resolve customer concerns, and promote AG Jeans’ values and sustainability story.
Qualifications
- Candidates should possess strong Retail Sales and Customer Service skills to drive performance and support a high-touch shopping environment.
- Candidates should possess solid Communication skills to interact effectively with customers, teammates, and leadership.
- Candidates should possess Product Knowledge and Customer Experience skills to educate customers on fit, fabrics, and brand values while creating an engaging in-store experience.
- Previous keyholder or supervisory experience in retail apparel or fashion is highly beneficial.
- Ability to stand for extended periods, handle merchandise, and work a flexible schedule including evenings, weekends, and holidays.
- Proven reliability, integrity in handling store keys and cash, and commitment to company policies and procedures.
- Comfort using POS systems and basic retail technology; familiarity with denim or premium fashion is a plus.