What are the responsibilities and job description for the Hospitality & Tourism Internship position at African Safari Wildlife Park?
Department: Operations / Guest Services
Position Type: Internship (Seasonal | Part-Time | Full-Time)
Reports To: Operation Leads and Director of Operations
*Will provide Internship credit if applicable*
Position Overview
The Hospitality Intern supports daily guest services and hospitality operations within a fast-paced wildlife park environment. This role provides hands-on experience in tourism operations, customer service, retail and food service support, and park-wide hospitality standards.
The ideal candidate is enthusiastic, professional, and passionate about delivering exceptional guest experiences while gaining practical industry experience.
Key Responsibilities
Guest Service & Operations Support
- Assist all Operation positions / static and float based on need
- Greet and assist guests in a friendly and professional manner
- Provide accurate information about park attractions, amenities, policies, and hours
- Address guest inquiries and resolve concerns promptly
- Support guest flow and ensure a positive park experience
- Assist with daily operations of concessions, dining areas, and retail locations
- Operate point-of-sale (POS) systems as needed
- Restock merchandise and supplies
- Maintain cleanliness and presentation standards in all guest-facing areas
- Follow all health, safety, and park operational policies
- Assist with basic data entry and operational tracking
- Support inventory counts and supply organization
- Participate in staff meetings
- Collaborate with multiple departments to ensure smooth daily operations
Qualifications
- Currently pursuing or recently completed a degree in Hospitality, Tourism, Business, Communications, or related field
- Strong communication and interpersonal skills
- Professional demeanor and positive attitude
- Ability to work flexible hours, including weekends and holidays
- Comfortable working in a fast-paced, outdoor environment
Preferred Qualifications
- Previous customer service, retail, or food service experience
- Familiarity with POS systems
- Interest in tourism operations, communication, and conservation
Physical Requirements
- Ability to stand and walk for extended periods around the park grounds
- Ability to lift up to 50 pounds
- Ability to work outdoors in varying weather conditions